Mocka wooden play gym
AustraliaMocka wooden play gym
Motivo del Retiro / Peligro
TranslatedAffected products may not comply with the mandatory standard for toys for children up to and including 36 months of age . The small hanging beads can become detached during play creating small parts.
Descripción del Producto e Identificación
TranslatedReason / Defects: Affected products may not comply with the mandatory standard for toys for children up to and including 36 months of age . The small hanging beads can become detached during play creating small parts. Hazards: There is a risk of choking, suffocation or death to young children if they put the detached small parts into their mouth. Incidents have occurred where beads came off. What to do: Consumers should stop using the play gym immediately. Consumers will be contacted by Mocka customer service team to return the product via a pre-paid label for a full refund. For more information or to return the play gym, consumers can contact Mocka customer support team via email at hello@mocka.com.au or by phone on 07 3184 8466 (8:00 am – 5:00 pm, Monday to Friday).
Productos Afectados
TranslatedWooden activity play gym with hanging rope and threaded beads. SKU: T03869 can be found on the packaging of the product.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 4a5f16d6-57a7-4467-b9ec-647a724b7b6e |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/mocka-wooden-play-gym |
| Pub Date | Thu, 30 Nov 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Mocka%20wooden%20play%20gym.jpg?itok=FQcoRxmt |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mocka wooden play gym?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Learning and activity toys","Toys for babies and toddlers"]
- DistributionAustralia
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