Mercedes-Benz USA, LLC - ECU Software May Cause Engine Stall
USMercedes-Benz USA, LLC - ECU Software May Cause Engine Stall
Recalling Firm: Mercedes-Benz USA, LLC
Motivo del Retiro / Peligro
TranslatedAn engine stall can increase the risk of a crash. In addition, an engine that overheats can increase the risk of a fire.
Descripción del Producto e Identificación
TranslatedMercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 S580, and Maybach S580 vehicles. In the event of a mechanical failure in the engine Camtronic system, the engine control unit (ECU) software may cause the engine to overheat or stall.
Productos Afectados
TranslatedECU Software May Cause Engine Stall
Additional Source Details
| Field | Value |
|---|---|
| Subject | ECU Software May Cause Engine Stall |
| Nhtsa id | 24V704000 |
| Component | ENGINE AND ENGINE COOLING |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=24V704000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Mercedes-Benz USA, LLC |
| Defect summary | Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 S580, and Maybach S580 vehicles. In the event of a mechanical failure in the engine Camtronic system, the engine control unit (ECU) software may cause the engine to overheat or stall. |
| Completion rate | 86.88 |
| Corrective action | Dealers will update the ECU software, free of charge. Owner notification letters were mailed on November 15, 2024. Owner notification letters will be mailed in phases, on November 15, 2024, January 10, 2025, and February 21, 2025. Owners can contact Mercedes-Benz Customer Service at 1-877-496-3691. MBUSA's number for this recall is 2024100007. |
| Consequence summary | An engine stall can increase the risk of a crash. In addition, an engine that overheats can increase the risk of a fire. |
| Mfr campaign number | 2024100007 |
| Potentially affected | 27190 |
| Report received date | 2024-09-20T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Mercedes-Benz USA, LLC - ECU Software May Cause Engine Stall?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableMercedes-Benz USA, LLC
- Nivel de RiesgoENGINE AND ENGINE COOLING
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