CPSCGeneral Alert

MAAX Spas Recalls Hot Tubs and Swim Spas Due to Fire Hazard

Name: MAAX Spas Recalls Hot Tubs and Swim Spas Due to Fire Hazard
Brand: MAAX Spas Industries Corp., Chandler, Arizona
SKU: CPSC-18120
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 13 de marzo de 2018ID de Retiro: 18120Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The UV generator inside the hot tub and swim spa can ignite while in use, posing a fire hazard.

Descripción del Producto e Identificación

This recall involves MAAX Spas hot tubs and swim spas containing a Delta UV generator. The generator is used to sanitize the water and plumbing inside the hot tub or swim spa. The generator's model number is EA-4H-5. The model numbers for the hot tubs and swim spas are: 461; 470; 471; 472; 480; 481; 482; 780; 781; 5200; 5300; 5400; 5600; 7000; 7500; 8000; 8500; 9000; DT6; ENV; ES; ESX; GRD; LT6; MON; MT6; NUG; PRS; RB4; RL4; RS1; RS2; XB4; XL4; XSD; XSL; XSP; and XSR. The model name is the first 3 or 4 digits of the hot tub or swim spa serial number, and is engraved into a silver plate on the lower right or lower left corner of the front side of the hot tub or swim spa.

Productos Afectados

Maax Spas hot tubs and swim spas

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2018/MAAX-Spas-Recalls-Hot-Tubs-and-Swim-Spas-Due-to-Fire-Hazard
Title	MAAX Spas Recalls Hot Tubs and Swim Spas Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Picture1_26.png
Images › 1 › Caption	MAAX Spas self-contained hot tub
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Picture2_22.png
Images › 2 › Caption	Serial number plate on front corner of hot tub
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Picture3_12.png
Images › 3 › Caption	Caption: Delta UV model EA-4H-5 generator, uninstalled.
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Picture4_6.png
Images › 4 › Caption	Delta UV model EA-4H-5 generator, installed in a hot tub's cabinet interior.
Hazards › Name	The UV generator inside the hot tub and swim spa can ignite while in use, posing a fire hazard.
Injuries › Name	Maax Spas has received six reports of generators in the affected hot tubs and swim spas igniting and causing damage to the generators and surrounding hot tub or swim spa components. There have been no reports of injuries.
Products › Name	Maax Spas hot tubs and swim spas
Products › Number Of Units	About 550 in the U.S. (In addition, about 630 were sold in Canada)
Recall I D	8277
Remedies › Name	Consumers should immediately stop using the hot tubs and swim spas and contact a MAAX Spas' dealer for a free repair.
Retailers › Name	Independent hot tub and swim spa retailers nationwide, from January 2012 through July 2015. Hot tubs were sold for about $4,000 to $15,000. Swim spas were sold for about $16,000 to $30,000.
Recall Date	2018-03-13T00:00:00
Description	This recall involves MAAX Spas hot tubs and swim spas containing a Delta UV generator. The generator is used to sanitize the water and plumbing inside the hot tub or swim spa. The generator's model number is EA-4H-5. The model numbers for the hot tubs and swim spas are: 461; 470; 471; 472; 480; 481; 482; 780; 781; 5200; 5300; 5400; 5600; 7000; 7500; 8000; 8500; 9000; DT6; ENV; ES; ESX; GRD; LT6; MON; MT6; NUG; PRS; RB4; RL4; RS1; RS2; XB4; XL4; XSD; XSL; XSP; and XSR. The model name is the first 3 or 4 digits of the hot tub or swim spa serial number, and is engraved into a silver plate on the lower right or lower left corner of the front side of the hot tub or swim spa.
Recall Number	18120
Manufacturers › Name	MAAX Spas Industries Corp., Chandler, Arizona
Remedy Options › Option	Repair
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/66066r-eng.php
Consumer Contact	MAAX Spas at 800-413-2704 from 9 a.m. to 4 p.m., Arizona local time, Monday through Friday, email at duvrepair@maaxspas.com or online at www.maaxspas.com or www.deltaUVrepair.com for more information.
Last Publish Date	2018-03-13T00:00:00
Manufacturer Countries › Country	United States

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought MAAX Spas Recalls Hot Tubs and Swim Spas Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableMAAX Spas Industries Corp., Chandler, Arizona

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: MAAX Spas Industries Corp., Chandler, Arizona - MAAX Spas Recalls Hot Tubs and Swim Spas Due to Fire Hazard

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