CPSCGeneral Alert

Lutron Electronics Recalls Roller Shades Due to Impact Hazard

Name: Lutron Electronics Recalls Roller Shades Due to Impact Hazard
Brand: Lutron Electronics Co. Inc., of Coopersburg, Pa.
SKU: CPSC-16091
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 3 de febrero de 2016ID de Retiro: 16091Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The window shades can become dislodged from their brackets and fall, posing an impact hazard.

Descripción del Producto e Identificación

This recall involves custom-ordered made-to-measure Serena® and SIVOIA QS TRIATHLON® roller shades with the following model numbers: QSFRJ-S2A13-B; QSFRJ-S2A13-BN; QSFRJ-S2A13-PS; QSFRJ-S2A13-PSN; SYRJ-S2A13-B; SYRJ-S2A13-BN; SYRJ-S2A13-PS; SYRJ-S2A13-PSN; SMR-S2A13; SMR-S2A13-N The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in & manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes: W45 - Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label - either "Serena" or "Sivoia QS Triathlon." The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.

Productos Afectados

Roller Shades

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2016/Lutron-Electronics-Recalls-Roller-Shades
Title	Lutron Electronics Recalls Roller Shades Due to Impact Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16091.LutronElectronicsBatteryRollerShade.jpg
Images › 1 › Caption	Lutron Electronics Battery Roller Shade
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16091.LutronElectronicsPluginorManual%2520Shade.jpg
Images › 2 › Caption	Lutron Electronics Plug-in or Manual Shade
Hazards › Name	The window shades can become dislodged from their brackets and fall, posing an impact hazard.
Injuries › Name	Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.
Products › Name	Roller Shades
Products › Type	Blinds, Shades & Cords
Products › Category I D	1853
Products › Number Of Units	About 30,000 (in addition about 5,000 were sold in Canada)
Recall I D	6642
Remedies › Name	Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.
Retailers › Name	Home Depot, Lowes, specialty window shading dealers and online at SerenaShades.com from November 2013 through November 2015 for between $280 and $2,400.
Recall Date	2016-02-03T00:00:00
Description	This recall involves custom-ordered made-to-measure Serena® and SIVOIA QS TRIATHLON® roller shades with the following model numbers: QSFRJ-S2A13-B; QSFRJ-S2A13-BN; QSFRJ-S2A13-PS; QSFRJ-S2A13-PSN; SYRJ-S2A13-B; SYRJ-S2A13-BN; SYRJ-S2A13-PS; SYRJ-S2A13-PSN; SMR-S2A13; SMR-S2A13-N The model numbers are printed on a white label located on the shade battery rail, the equivalent support backbone for plug-in & manual shades, or on the inside of the shade fabric wrapped head rail or valance (fascia). Affected shades have the following date codes: W45 - Y46. These codes can also be found on the white label on the side of the head rail. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on Friday 11/13/2015. The label on affected shades also contains a product family name at the top of the label - either "Serena" or "Sivoia QS Triathlon." The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All of the models are cordless.
Recall Number	16091
Manufacturers › Name	Lutron Electronics Co. Inc., of Coopersburg, Pa.
Remedy Options › 1 › Option	Replace
Remedy Options › 2 › Option	Repair
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56876r-eng.php
Consumer Contact	Lutron Electronics toll-free at 844-478-2033 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.lutron.com/safetynotice for more information.
Last Publish Date	2016-02-03T00:00:00
Manufacturer Countries › Country	United States

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Lutron Electronics Recalls Roller Shades Due to Impact Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableLutron Electronics Co. Inc., of Coopersburg, Pa.

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: Lutron Electronics Co. Inc., of Coopersburg, Pa. - Lutron Electronics Recalls Roller Shades Due to Impact Hazard

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https://therecallfile.com/es/recalls/lutron-electronics-recalls-roller-shades-due-to-impact-hazard/CPSC-16091

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