Health CanadaGeneral Alert

Liberty Hardware Mercury Glass Knob recalled due to laceration hazard

Publicado: 27 de octubre de 2021ID de Retiro: RA-76683Categoría: Productos de ConsumoPaís: Canadá
Canada
Safety AlertHealth CanadaCanadaCanada

Liberty Hardware Mercury Glass Knob recalled due to laceration hazard

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Descripción del Producto e Identificación

Liberty Hardware Mercury Glass Knob recalled due to laceration hazard

Additional Source Details

FieldValue
Panels › 1 › Text<b>Issue:</b> Laceration Hazard<BR/><b>Audience:</b> General Public<BR/><b>Category:</b> Household Items<BR/><b>Alert type:</b> Consumer Product Recall<BR/><b>Department:</b> Health Canada<BR/>
Panels › 1 › TitleSummary
Panels › 1 › Panel Namebasic_details
Panels › 2 › Text<b>Product: </b>Liberty Hardware Mercury Glass Knob.<BR/><b>Issue: </b>The glass stem of the knob can break during use, posing a laceration hazard.<BR/><b>What to do: </b>Consumers should immediately stop using the recalled knob and contact Liberty Hardware for a refund.<BR/>
Panels › 2 › TitleSummary
Panels › 2 › Panel Namesummary
Panels › 3 › Text <strong>Consumers should immediately stop using the recalled glass knob and contact Liberty Hardware for a refund.</strong> For more information, consumers may contact Liberty Customer Care toll-free at 1-844-811-4541 Monday to Thursday 8:00 a.m. to 5:00 p.m. EST, and Friday 9:00 a.m. to 5:00 p.m. EST, or by <a href="mailto:recall@libertyhardware.com">email</a>. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the <a href="https://www.canada.ca/en/health-canada/services/consumer-product-safety/advisories-warnings-recalls/report-incident-involving-consumer-product.html">Consumer Product Incident Report Form</a>. This recall is also posted on the <a href="http://globalrecalls.oecd.org/">OECD Global Portal on Product Recalls website</a>. You can visit this site for more information on other international consumer product recalls.
Panels › 3 › TitleWhat you should do
Panels › 3 › Panel Namecms_who_what_consumer
Panels › 4 › Text<b>Common name:</b> Liberty Hardware Mercury Glass Knob<br/><b>Product description:</b> This recall involves a 46 mm mercury glass knob in a flower shape design and is intended for installation on furniture and cabinets. The mercury glass knob is painted on the inside to give an appearance of mercury glass. The model number is DC2754845, and the UPC is 885785090428.<BR/><b>Hazard identified:</b> The glass stem of the knob can break during use posing a laceration hazard. As of October 5, 2021, the company has received no reports of incidents or injuries in Canada.<BR/><b>Number sold:</b> The company reported that 334 units of the affected product were sold in Canada.<BR/><b>Time period sold:</b> The affected products were sold from November 2018 to December 2019.<BR/><b>Place of origin:</b> Manufactured in China.<BR/><b>Companies:</b><br/><dl><dt>Distributor</dt><dd>Liberty Hardware Manufacturing Corporation</dd><dd>Winston-Salem</dd><dd>North Carolina</dd><dd>UNITED STATES</dd></dl>
Panels › 4 › TitleLiberty Hardware Mercury Glass Knob
Panels › 4 › Panel Nameproduct_1
Panels › 5 › Data › Title Liberty Hardware Mercury Glass Knob
Panels › 5 › Data › Full Url/recall-alert-rappel-avis/hc-sc/2021/assets/ra-76683-01_s_fs_3_20211019-190433_11_en.jpg
Panels › 5 › Data › Thumb Url/recall-alert-rappel-avis/hc-sc/2021/assets/ra-76683-01_s_m_3_20211019-190433_11_en.jpg
Panels › 5 › TitleImages
Panels › 5 › Panel Nameimages
Panels › 6 › Text<b>Identification number:</b> RA-76683<BR/>
Panels › 6 › TitleIdentification number
Panels › 6 › Panel Nameid_numbers
Recall IdRA-76683
Start date1635292800
Date published1635292800

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Liberty Hardware Mercury Glass Knob recalled due to laceration hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

    Recall Hazard Severity
    Caution (Class III)
    Alerta Oficial de la Agencia

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