Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor
AustraliaKuantech (KTECH) - Thuraya Satellite Phone AC Adaptor
Motivo del Retiro / Peligro
TranslatedThe adaptor's insulated pin may crack and expose the active pin.
Descripción del Producto e Identificación
TranslatedReason / Defects: The adaptor's insulated pin may crack and expose the active pin. Hazards: Risk of electric shock or electrocution causing injury or death. What to do: Consumers should immediately stop using the adaptor and contact Pivotel Satellite to register for a replacement. Replacements are expected to be available in November 2021. Pivotel will also provide a pre-paid bag for return of the old adaptor. For further information, consumers can contact Pivotel Satellite on 1300 882 448 or www.pivotel.com.au/satsleeve-accharger-recall
Productos Afectados
TranslatedKuantech (KTECH) - Thuraya Satellite Phone AC Adaptor was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones. Model KSAS0100500200D5 This recall only relates to the AC adapter, phones are not affected.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 7bbc1834-6c66-4a21-b2ff-03f0bd32beae |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/kuantech-ktech-thuraya-satellite-phone-ac-adaptor |
| Pub Date | Fri, 17 Sep 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Kuantech%20%28KTECH%29%20-%20Thuraya%20Satellite%20Phone%20AC%20Adaptor.jpg?itok=hqLTNvic |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Phones, cameras and accessories","Power supply and storage"]
- DistributionAustralia
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🚨 SAFETY ALERT: Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor Check if your household is affected: https://therecallfile.com/es/recalls/kuantech-ktech-thuraya-satellite-phone-ac-adaptor/AU-7bbc1834-6c66-4a21-b2ff-03f0bd32beae
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