CPSCGeneral Alert

Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

Name: Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)
Brand: Johnson Health Tech North America, of Cottage Grove, Wis.
SKU: CPSC-17715
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 29 de noviembre de 2016ID de Retiro: 17715Categoría: Productos de ConsumoPaís: Estados Unidos

🌐

Traducir AvisoTranslate notice text, hazard warnings, and descriptions into any supported language.

Motivo del Retiro / Peligro

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Descripción del Producto e Identificación

This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.

Productos Afectados

Matrix ClimbMills

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2017/Johnson-Health-Tech-Recalls-Matrix-ClimbMills
Title	Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/climbmills1.jpg
Images › 1 › Caption	Johnson Health Tech ClimbMills serial number location
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/climbmills2_360.jpg
Images › 2 › Caption	Affected stop/pause controls
Hazards › Name	The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
Injuries › Name	The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.
Products › Name	Matrix ClimbMills
Products › Number Of Units	About 10,500
Recall I D	7915
Remedies › Name	Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Retailers › Name	Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.
Recall Date	2016-11-29T00:00:00
Description	This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.
Recall Number	17715
Manufacturers › Name	Johnson Health Tech North America, of Cottage Grove, Wis.
Remedy Options › Option	Repair
Consumer Contact	Johnson Health Tech toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, email service@johnsonfit.com or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page for more information.
Last Publish Date	2016-11-29T00:00:00
Manufacturer Countries › Country	Taiwan

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

Revise otros productos en su hogar

Herramientas Gratuitas

Safety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:

Escáner de Código de Barras Verificador de VIN Inspector de Alacena

Resumen

Empresa ResponsableJohnson Health Tech North America, of Cottage Grove, Wis.

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

📢 Compartir advertencia

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: Johnson Health Tech North America, of Cottage Grove, Wis. - Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

Check if your household is affected:
https://therecallfile.com/es/recalls/johnson-health-tech-recalls-matrix-climbmills-due-to-fall-hazard-recal/CPSC-17715

WhatsApp Facebook

Unirse a la lista de alertas

Reciba alertas por correo electrónico cuando se publiquen retiros críticos.

Support The Recall File

Help keep official recall alerts free, accessible, and fast for everyone.

Spread the WordJohnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)