Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's
USHisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's
Recalling Firm: Hisense USA, of Suwanee, Georgia
Motivo del Retiro / Peligro
TranslatedThe refrigerator's door hinge can break causing the door to detach when the consumer tries to open the French doors, posing an impact injury hazard to the consumer.
Descripción del Producto e Identificación
TranslatedThis recall involves Hisense USA's 26.6 cubic foot capacity stainless steel French door refrigerators with ice maker with model number HRF266N6CSE and with serial numbers C2020050100001 through C2020123109000. The brand name, model, and serial number for each unit are printed on a label located on the left side of the interior of the refrigerator, above the water dispenser. With the serial number, consumers can check to determine whether their refrigerator is included in this recall by clicking http://hisenseservice.com/recall. The refrigerators are 36 inches wide and 74 inches high.
Productos Afectados
TranslatedHisense French Door Refrigerators with Ice Maker
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/Hisense-USA-Recalls-Bottom-Freezer-French-Door-Refrigerators-Due-to-Impact-Injury-Hazard-Sold-Exclusively-at-Lowes |
| Title | Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_80.png |
| Images › 1 › Caption | Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_66.png |
| Images › 2 › Caption | Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3_48.png |
| Images › 3 › Caption | Serial Number for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/4_40.png |
| Images › 4 › Caption | Serial Number Location for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators |
| Hazards › Name | The refrigerator's door hinge can break causing the door to detach when the consumer tries to open the French doors, posing an impact injury hazard to the consumer. |
| Injuries › Name | The firm has received 139 reports of the refrigerator doors loosening or detaching and five reports of injuries, including foot bruises and lacerations. |
| Products › Name | Hisense French Door Refrigerators with Ice Maker |
| Products › Number Of Units | About 55,200 (In addition, 78 in Canada) |
| Recall I D | 9318 |
| Remedies › Name | Consumers should immediately stop using the refrigerator if the recalled refrigerator's doors fail to open or close normally until they are repaired. Consumers should contact Hisense USA to determine if their unit is part of the recall and to schedule a free in-home service appointment to have the refrigerator door hinges replaced. |
| Retailers › Name | Lowe's stores nationwide and online at Lowes.com from August 2020 through February 2022 for about $1,500. |
| Recall Date | 2022-06-09T00:00:00 |
| Description | This recall involves Hisense USA's 26.6 cubic foot capacity stainless steel French door refrigerators with ice maker with model number HRF266N6CSE and with serial numbers C2020050100001 through C2020123109000. The brand name, model, and serial number for each unit are printed on a label located on the left side of the interior of the refrigerator, above the water dispenser. With the serial number, consumers can check to determine whether their refrigerator is included in this recall by clicking http://hisenseservice.com/recall. The refrigerators are 36 inches wide and 74 inches high. |
| Recall Number | 22151 |
| Manufacturers › Name | Hisense USA, of Suwanee, Georgia |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/hisense-brand-bottom-freezer-french-door-refrigerators-recalled-due-impact-hazard |
| Consumer Contact | Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom. |
| Last Publish Date | 2022-06-09T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableHisense USA, of Suwanee, Georgia
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🚨 SAFETY ALERT: Hisense USA, of Suwanee, Georgia - Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's Check if your household is affected: https://therecallfile.com/es/recalls/hisense-usa-recalls-bottom-freezer-french-door-refrigerators-due-to-im/CPSC-22151
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