Heatray IRH-G 118 Overhead Radiant Heater
AustraliaHeatray IRH-G 118 Overhead Radiant Heater
Motivo del Retiro / Peligro
TranslatedA burner tile retention bracket may deteriorate after several years of use allowing the burner tile to move and compromise the efficiency of combustion of the appliance. Appliances installed indoors, may no longer be safe for use. Outdoor appliances are not considered unsafe.
Descripción del Producto e Identificación
TranslatedReason / Defects: A burner tile retention bracket may deteriorate after several years of use allowing the burner tile to move and compromise the efficiency of combustion of the appliance. Appliances installed indoors, may no longer be safe for use. Outdoor appliances are not considered unsafe. Hazards: Risk of carbon monoxide poisoning if the affected heaters are continued to be used indoors, which could result in serious illness, injury, or death. What to do: If your heater is an affected one, you should stop using the heater immediately and if possible turn off the gas supply and disconnect the appliance from a power-point. Note the Serial Number of the unit and contact Celmec International to verify if you have an affected heater and to arrange for a qualified technician to inspect and repair the heater on site. The serial number is located inside the rear panel on the left-hand side. For more information, please contact Celmec on 03 8552 8200 between 8.30am-4.30pm (Mon-Fri).
Productos Afectados
TranslatedRadiant heater designed to provide heating to highly ventilated indoor and outdoor areas.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 23e89b26-380f-4601-bb17-92432b955ca3 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/heatray-irh-g-118-overhead-radiant-heater |
| Pub Date | Thu, 16 Mar 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Heatray%20IRH-G%20118%20Overhead%20Radiant%20Heater.png?itok=-aXmTl7D |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Heatray IRH-G 118 Overhead Radiant Heater?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Gas products and appliances","Heating and cooling products"]
- DistributionAustralia
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🚨 SAFETY ALERT: Heatray IRH-G 118 Overhead Radiant Heater Check if your household is affected: https://therecallfile.com/es/recalls/heatray-irh-g-118-overhead-radiant-heater/AU-23e89b26-380f-4601-bb17-92432b955ca3
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