CPSCGeneral Alert

Hatch Baby Recalls Power Adapters Sold with Rest 1st Generation Sound Machines Due to Shock Hazard

Name: Hatch Baby Recalls Power Adapters Sold with Rest 1st Generation Sound Machines Due to Shock Hazard
Brand: Hatch Baby
SKU: CPSC-24291
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 3 de julio de 2024ID de Retiro: 24291Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The plastic housing surrounding the AC power adapter supplied with some Rest 1st Generation sound machines can come off when removing the adapter from the power outlet, leaving the power prongs exposed and posing a shock hazard to consumers.

Descripción del Producto e Identificación

This recall involves AC power adapters sold with some units of the Rest 1st Generation Sound Machine. The power adapters have model number CYAP05 050100U. The adapters have a white rectangular plastic housing that plugs directly into the wall socket. The model number, amps ("1.0A"), "Jiangsu Chenyang Electron Co. LTD", and "Made in China" are printed in black near the prongs on the power adapter. The power adapter was not sold separately.

Productos Afectados

Power Adapters sold with Rest 1st Generation sound machines

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/Hatch-Baby-Recalls-Power-Adapters-Sold-with-Rest-1st-Generation-Sound-Machines-Due-to-Shock-Hazard
Title	Hatch Baby Recalls Power Adapters Sold with Rest 1st Generation Sound Machines Due to Shock Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Rest1st-0.png
Images › 1 › Caption	Rest 1st Generation Sound Machine sold with recalled Power Adapter
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Rest1st-1.png
Images › 2 › Caption	Recalled Power Adapter for Rest 1st Generation Sound Machines
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Rest1st-2.png
Images › 3 › Caption	Location of model number on recalled adapter
Hazards › Name	The plastic housing surrounding the AC power adapter supplied with some Rest 1st Generation sound machines can come off when removing the adapter from the power outlet, leaving the power prongs exposed and posing a shock hazard to consumers.
Injuries › Name	The firm has received 19 reports of the plastic housing surrounding the AC power adapter coming off, including two reports of consumers who experienced a minor electrical shock.
Products › Name	Power Adapters sold with Rest 1st Generation sound machines
Products › Number Of Units	About 919,400 (In addition, about 44,352 were sold in Canada)
Recall I D	9996
Remedies › Name	Consumers should immediately stop using the recalled power adapters sold with Rest 1st Generation sound machines, and contact Hatch for a free replacement power adapter. Consumers should unplug the cord, cut the cord on the recalled power adapter, take a photo of the adapter showing the model number and the cut cord, upload the photo, and provide their name and mailing address at www.hatch.co/adapterrecall. Hatch is contacting all registered owners directly.
Importers › Name	Hatch Baby Inc., of Palo Alto, California
Retailers › Name	Online at Hatch.co and Amazon.com, and at BuyBuyBaby, Target, Walmart, Nordstrom, Pottery Barn Kids and BestBuy stores nationwide from January 2019 through September 2022 for between $60 and $70 with certain Rest 1st Generation sound machines, and on Amazon.com from January 2019 through May 2024 for between $60 and $200 with certain Rest 1st Generation sound machines.
Recall Date	2024-07-03T00:00:00
Description	This recall involves AC power adapters sold with some units of the Rest 1st Generation Sound Machine. The power adapters have model number CYAP05 050100U. The adapters have a white rectangular plastic housing that plugs directly into the wall socket. The model number, amps ("1.0A"), "Jiangsu Chenyang Electron Co. LTD", and "Made in China" are printed in black near the prongs on the power adapter. The power adapter was not sold separately.
Recall Number	24291
Remedy Options › Option	Replace
Consumer Contact	Hatch Baby Inc. toll-free at 888-918-4614 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at recall@hatch.co, or online at www.hatch.co/adapterrecall or www.hatch.co and click on "Recall" at the bottom of the page for more information.
Last Publish Date	2024-07-03T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Hatch Baby Recalls Power Adapters Sold with Rest 1st Generation Sound Machines Due to Shock Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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