Happy Plugs Recalls Wireless Headphones Due to Burn Hazard
USHappy Plugs Recalls Wireless Headphones Due to Burn Hazard
Motivo del Retiro / Peligro
TranslatedThe micro-USB charging cable packaged with Happy Plugs wireless headphones can cause the headphones to overheat, posing a burn hazard to consumers.
Descripción del Producto e Identificación
TranslatedThis recall involves Happy Plugs Wireless II Bluetooth Headphones sold with an external micro-USB charging cable. The micro-USB charging cable is a black cable about 20 inches in length with a USB 2.0 port on one end and a micro-USB port on the other. The UPC is printed on the back of the product packaging in the lower right corner and the item number is printed on the bottom of the product packaging. The following headphones are included in this recall. Item # Color UPC Item # 7620 Happy Plugs Wireless II Black Gold 811613031059 Item # 7621 Happy Plugs Wireless II Black 811613031066 Item # 7622 Happy Plugs Wireless II White 811613031073 Item # 7623 Happy Plugs Wireless II Pink Gold 811613031080 Item # 7624 Happy Plugs Wireless II Matte Gold 811613031097 Item # 7625 Happy Plugs Wireless II Space Gray 811613031103 Item # 7626 Happy Plugs Wireless II White Marble 811613031110 Item # 7627 Happy Plugs Wireless II Botanica Exotica 811613031127 Item # 7629 Happy Plugs Wireless II Pink Marble 811613032056 Item # 7630 Happy Plugs Wireless II Leopard 811613032063
Productos Afectados
TranslatedHappy Plugs Bluetooth Wireless II Headphones
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/Happy-Plugs-Recalls-Wireless-Headphones-Due-to-Burn-Hazard |
| Title | Happy Plugs Recalls Wireless Headphones Due to Burn Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1_31.jpg |
| Images › 1 › Caption | Recalled Happy Plugs wireless headphones |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2_33.jpg |
| Images › 2 › Caption | Micro USB charging cable sold with the recalled Happy Plugs headphone |
| Hazards › Name | The micro-USB charging cable packaged with Happy Plugs wireless headphones can cause the headphones to overheat, posing a burn hazard to consumers. |
| Injuries › Name | The firm has received one report of the headphones overheating while plugged into their micro-USB charging cables. No injuries have been reported. |
| Products › Name | Happy Plugs Bluetooth Wireless II Headphones |
| Products › Number Of Units | About 6,900 (In addition, about 2,550 were sold in Canada) |
| Recall I D | 8645 |
| Remedies › Name | Consumers should immediately stop using the recalled headphones and charging cable, and return them to their place of purchase or contact Happy Plugs to receive free replacement headphones and charging cable. |
| Importers › Name | Happy Plugs Inc., of New York |
| Retailers › Name | Macy's stores nationwide and online at happyplugs.com from January 2019 through May 2019 for between $10 and $40. |
| Recall Date | 2019-08-27T00:00:00 |
| Description | This recall involves Happy Plugs Wireless II Bluetooth Headphones sold with an external micro-USB charging cable. The micro-USB charging cable is a black cable about 20 inches in length with a USB 2.0 port on one end and a micro-USB port on the other. The UPC is printed on the back of the product packaging in the lower right corner and the item number is printed on the bottom of the product packaging. The following headphones are included in this recall. Item # Color UPC Item # 7620 Happy Plugs Wireless II Black Gold 811613031059 Item # 7621 Happy Plugs Wireless II Black 811613031066 Item # 7622 Happy Plugs Wireless II White 811613031073 Item # 7623 Happy Plugs Wireless II Pink Gold 811613031080 Item # 7624 Happy Plugs Wireless II Matte Gold 811613031097 Item # 7625 Happy Plugs Wireless II Space Gray 811613031103 Item # 7626 Happy Plugs Wireless II White Marble 811613031110 Item # 7627 Happy Plugs Wireless II Botanica Exotica 811613031127 Item # 7629 Happy Plugs Wireless II Pink Marble 811613032056 Item # 7630 Happy Plugs Wireless II Leopard 811613032063 |
| Product U P Cs › 1 › U P C | 811613031059 |
| Product U P Cs › 2 › U P C | 811613031066 |
| Product U P Cs › 3 › U P C | 811613031073 |
| Product U P Cs › 4 › U P C | 811613031080 |
| Product U P Cs › 5 › U P C | 811613031097 |
| Product U P Cs › 6 › U P C | 811613031103 |
| Product U P Cs › 7 › U P C | 811613031110 |
| Product U P Cs › 8 › U P C | 811613031127 |
| Product U P Cs › 9 › U P C | 811613032056 |
| Product U P Cs › 10 › U P C | 811613032063 |
| Recall Number | 19188 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/70395r-eng.php |
| Consumer Contact | Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com and include “Recall” in the subject line, or online at https://happyplugs.com and click on “Support,” then “Warranty and Returns,” then click on “Voluntary Recall and Exchange Program.” The direct link to the recall page can be found at https://happyplugs.zendesk.com/hc/en-us/articles/360024787134-Voluntary-Recall-and-Exchange-Program |
| Last Publish Date | 2019-08-27T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Happy Plugs Recalls Wireless Headphones Due to Burn Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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