Guava Family Recalls Roam Strollers Due to Fall and Injury Hazards
USGuava Family Recalls Roam Strollers Due to Fall and Injury Hazards
Motivo del Retiro / Peligro
TranslatedThe stroller's brakes can fail to engage or unexpectedly disengage, posing fall and injury hazards to children.
Descripción del Producto e Identificación
TranslatedThis recall involves Guava Roam First Generation three-wheel foldable strollers manufactured between July 2020 and December 2021. The strollers are "first generation" if they have a manufacture date between July 2020 and December 2021. They have a black frame with the "Guava" logo in gray on the frame. The seat, canopy and storage compartment are black. The strollers measure about 39 inches long by 25 inches wide by 43 inches high, and weigh about 28.5 pounds. The black label on the cross bar below the seat has "Guava Family Inc." and includes the model name Roam, model number, and date of manufacture. Only First Generation strollers with a manufacture date between July 2020 and December 2021 are included in the recall.
Productos Afectados
TranslatedGuava Roam Strollers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Guava-Family-Recalls-Roam-Strollers-Due-to-Fall-and-Injury-Hazards |
| Title | Guava Family Recalls Roam Strollers Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/guava-stroller.png |
| Images › 1 › Caption | Recalled Guava Roam Stroller |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/guava-stroller-label.png |
| Images › 2 › Caption | Recalled strollers tracking label location on the cross bar below seat |
| Hazards › Name | The stroller's brakes can fail to engage or unexpectedly disengage, posing fall and injury hazards to children. |
| Injuries › Name | The firm has received 67 reports of the brake lock disengaging. The firm has also received 152 reports of the brake pedal not engaging when pushed down. No injuries have been reported. |
| Products › Name | Guava Roam Strollers |
| Products › Number Of Units | About 8,500 |
| Recall I D | 10082 |
| Remedies › Name | Consumers should immediately stop using the recalled strollers and contact Guava Family for instructions on how to register for a free repair kit and new installation instructions. |
| Importers › Name | Guava Family Inc., of Solana Beach, California |
| Retailers › Name | Online at www.guavafamily.com and www.babylist.com from August 2020 through October 2023 for between $500 and $550. |
| Recall Date | 2024-11-07T00:00:00 |
| Description | This recall involves Guava Roam First Generation three-wheel foldable strollers manufactured between July 2020 and December 2021. The strollers are "first generation" if they have a manufacture date between July 2020 and December 2021. They have a black frame with the "Guava" logo in gray on the frame. The seat, canopy and storage compartment are black. The strollers measure about 39 inches long by 25 inches wide by 43 inches high, and weigh about 28.5 pounds. The black label on the cross bar below the seat has "Guava Family Inc." and includes the model name Roam, model number, and date of manufacture. Only First Generation strollers with a manufacture date between July 2020 and December 2021 are included in the recall. |
| Recall Number | 25032 |
| Remedy Options › Option | Repair |
| Consumer Contact | Guava Family Inc toll-free at 833-408-0493 from 7:30 a.m. to 5 p.m. CT Monday through Friday, email at rs@realtimeresults.net, or online at https://www.guavafamily.com and click on "Product Recall" for more information or go directly to https://www.guavafamily.com/pages/stroller-recall. |
| Last Publish Date | 2024-11-07T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Guava Family Recalls Roam Strollers Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Guava Family Recalls Roam Strollers Due to Fall and Injury Hazards Check if your household is affected: https://therecallfile.com/es/recalls/guava-family-recalls-roam-strollers-due-to-fall-and-injury-hazards/CPSC-25032
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