Guardian Connect iOS App CSS7200
AustraliaGuardian Connect iOS App CSS7200
Motivo del Retiro / Peligro
TranslatedReports of data connectivity disruptions to the CareLink software. As a result, the following disruptions may occur: Care partners may not receive SMS alerts from the Guardian Connect app; Care partner remote access monitoring in the CareLink Connect web app may show data gaps; or Users may see data gaps in CareLink reports. Normal use of the Guardian Connect app is not impacted and users will still be able to view CGM data and receive alerts in the Guardian Connect app.
Descripción del Producto e Identificación
TranslatedReason / Defects: Reports of data connectivity disruptions to the CareLink software. As a result, the following disruptions may occur: Care partners may not receive SMS alerts from the Guardian Connect app; Care partner remote access monitoring in the CareLink Connect web app may show data gaps; or Users may see data gaps in CareLink reports. Normal use of the Guardian Connect app is not impacted and users will still be able to view CGM data and receive alerts in the Guardian Connect app. Hazards: If inaccurate blood glucose information is used to determine the insulin dose or make treatment decisions, this may lead to incorrect dosing decisions which can lead to serious health complications. What to do: Medtronic will contact affected consumers in writing. Consumers should follow the instructions within the letter provided by Medtronic to identify any affected devices and to correct the issue. Consumers are advised to uninstall the Guardian Connect app, unpair the transmitter from the mobile device and re-install the Guardian Connect app. For further information, please contact Medtronic Customer Service by phone on 1800 777 808.
Productos Afectados
TranslatedGuardian Connect App - Connectivity to Carelink Personal Software Guardian Connect iOS App: CSS7200 The Guardian Connect App is used as the primary display on a personal mobile device for monitoring of blood glucose levels , in persons with diabetes, for the purpose of improving diabetes management. ARTG 276924 (Medtronic Australasia Pty Ltd - Information system software, application program, patient record)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e6c733f8-3771-458f-b37b-6bd8eef38f58 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/guardian-connect-ios-app-css7200 |
| Pub Date | Tue, 04 Aug 2020 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Guardian Connect iOS App CSS7200?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Pharmacy and medical products","Smart and interconnected devices"]
- DistributionAustralia
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