FSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen
USFSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen
Motivo del Retiro / Peligro
TranslatedMisbranding
Descripción del Producto e Identificación
TranslatedWASHINGTON, Dec. 13, 2019 The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for chicken soup products imported from Canada that were produced by Canyon Creek Soup Co. Ltd., a Canadian establishment, because the products are misbranded and contain wheat and soy, known allergens, which are not declared on the product label. The Canadian Food Inspection Agency (CFIA) notified FSIS that the Canadian establishment was recalling the chicken soup product after receiving consumer complaints. The products were distributed exclusively in the United States. The refrigerated butter chicken soup was produced on January 21, 2019. The following products subject to the public health alert are: [ View Labels (PDF Only)] 16-oz. plastic containers containing H-E-B MEAL SIMPLE BUTTER CHICKEN SOUP with a UPC code 0 41220 79872 8 and a best by date of 2020 JAN 21. The products bear Canada establishment number #422 inside the Canada mark of inspection. These items were shipped to H-E-B retail stores in Texas. There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an illness should contact a health care provider. FSIS is concerned that some product may be in consumers' refrigerators. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase. Consumers and members of the media with questions about the public health alert can contact the Canyon Creek Soup Company hotline at (888) 217-1246. Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or live chat via Ask USDA from 10 a.m. to 6 p.m. (Eastern Time) Monday through Friday. Consumers can also browse food safety messages at Ask USDA or send a question via email to MPHotline@usda.gov. For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at https://foodcomplaint.fsis.usda.gov/eCCF/ .
Additional Source Details
| Field | Value |
|---|---|
| Langcode | English |
| Field year | 2019 |
| Field title | FSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen |
| Field summary | <p dir="ltr"><strong>WASHINGTON, Dec. 13, 2019</strong> The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for chicken soup products imported from Canada that were produced by Canyon Creek Soup Co. Ltd., a Canadian establishment, because the products are misbranded and contain wheat and soy, known allergens, which are not declared on the product label.</p> <p dir="ltr">The Canadian Food Inspection Agency (CFIA) notified FSIS that the Canadian establishment was recalling the chicken soup product after receiving consumer complaints. The products were distributed exclusively in the United States.</p> <p dir="ltr">The refrigerated butter chicken soup was produced on January 21, 2019. The following products subject to the public health alert are: [<a href="/sites/default/files/import/pha-121319-labels.pdf">View Labels</a> (PDF Only)]</p> <ul dir="ltr"> <li>16-oz. plastic containers containing H-E-B MEAL SIMPLE BUTTER CHICKEN SOUP with a UPC code 0 41220 79872 8 and a best by date of 2020 JAN 21.</li> </ul> <p dir="ltr">The products bear Canada establishment number #422 inside the Canada mark of inspection. These items were shipped to H-E-B retail stores in Texas.</p> <p dir="ltr">There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an illness should contact a health care provider.</p> <p dir="ltr">FSIS is concerned that some product may be in consumers' refrigerators. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.</p> <p dir="ltr">Consumers and members of the media with questions about the public health alert can contact the Canyon Creek Soup Company hotline at (888) 217-1246.</p> <p dir="ltr">Consumers with food safety questions can call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or live chat via <a href="https://ask.fsis.usda.gov/">Ask USDA</a> from 10 a.m. to 6 p.m. (Eastern Time) Monday through Friday. Consumers can also browse food safety messages at <a href="https://ask.fsis.usda.gov/">Ask USDA</a> or send a question via email to MPHotline@usda.gov. For consumers that need to report a problem with a meat, poultry, or egg product, the online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at <a href="https://foodcomplaint.fsis.usda.gov/eCCF/">https://foodcomplaint.fsis.usda.gov/eCCF/</a>.</p> |
| Field processing | Heat Treated - Shelf Stable |
| Field recall url | http://www.fsis.usda.gov/recalls-alerts/fsis-issues-public-health-alert-chicken-soup-due-misbranding-and-undeclared-allergen |
| Field risk level | Public Health Alert |
| Field has spanish | False |
| Field recall date | 2019-12-13 |
| Field recall type | Public Health Alert |
| Field active notice | False |
| Field media contact | Benjamin Bell |
| Field recall number | pha-121319 |
| Field recall reason | Misbranding |
| Field archive recall | False |
| Field last modified date | 2020-01-02 |
| Field related to outbreak | False |
| Field recall number export | pha-121319 |
| Field company media contact | Company Contact Company Contact |
| Field recall classification | Public Health Alert |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the UPC barcode, production lot number, or "Best By" date printed on the packaging against the official identifiers listed above.
Do not consume, cook, or serve this product. Do not feed to pets. Seal the item in a plastic bag to prevent cross-contamination.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (USDA FSIS).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought FSIS Issues Public Health Alert for Chicken Soup due to Misbranding and an Undeclared Allergen?
Immediately stop consuming the product and do not feed it to pets. Quarantine the package in a sealed bag so it cannot contaminate other food, and check the lot code or expiration date against this official notice.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (USDA FSIS). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- StatusFalse
- Nivel de RiesgoPublic Health Alert
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