CPSCGeneral Alert

Focusee Recalls Tideway Hair Dryers Due to Electrocution or Shock Hazard

Name: Focusee Recalls Tideway Hair Dryers Due to Electrocution or Shock Hazard
Brand: Focusee
SKU: CPSC-24290
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 3 de julio de 2024ID de Retiro: 24290Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The handheld hair dryers lack an immersion protection device, posing an electrocution or shock hazard to consumers, if they fall into water when plugged in. The CPSC has determined that hair dryers not equipped with the integral immersion protection present a substantial product hazard.

Descripción del Producto e Identificación

This recall involves Tideway High-Speed Hair Dryers PRO M01 with two speed adjustments. The hair dryers come with a nozzle, and were sold in white with gold on the bottom of the handle. "Tideway" is printed on the front of the handle. The hair dryers have an LED ring on them that corresponds to the different temperature settings of the hair dryer. Red represents hot air, orange represents warm air, blue represents cold air, and green represents hot and cold cycles.

Productos Afectados

Tideway High-Speed Hair Dryers

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/Focusee-Recalls-Tideway-Hair-Dryers-Due-to-Electrocution-or-Shock-Hazard
Title	Focusee Recalls Tideway Hair Dryers Due to Electrocution or Shock Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/M01.png
Images › 1 › Caption	Recalled Tideway Hairdryer, Model Number M01
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/M01-2.png
Images › 2 › Caption	Recalled Tideway Hairdryer, Model Number M01
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/M01-3.png
Images › 3 › Caption	Label with Model Number M01 on recalled Tideway Hairdryer
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/M01-4.png
Images › 4 › Caption	Packaging of Recalled Tideway Hairdryer, Model Number M01
Hazards › Name	The handheld hair dryers lack an immersion protection device, posing an electrocution or shock hazard to consumers, if they fall into water when plugged in. The CPSC has determined that hair dryers not equipped with the integral immersion protection present a substantial product hazard.
Injuries › Name	None reported.
Products › Name	Tideway High-Speed Hair Dryers
Products › Number Of Units	About 27,400
Recall I D	9995
Remedies › Name	Consumers should immediately unplug and stop using the recalled hair dryers, and contact Tideway Shop to receive a free replacement. Consumers should destroy the recalled hair dryers by unplugging the hair dryer, cutting the cord and disposing of them in accordance with local and state recycling laws, and send an image of the destroyed hair dryer to info@tideway.shop or tidewayshopify@gmail.com. Upon receipt of the photo, Focusee will send the customer a replacement hair dryer with an immersion protection device.
Importers › Name	Focusee LTD, of Los Angeles, California
Retailers › Name	Online at TikTokShop.com, Shopify.com and other websites from November 2023 through March 2024 for about $170.
Recall Date	2024-07-03T00:00:00
Description	This recall involves Tideway High-Speed Hair Dryers PRO M01 with two speed adjustments. The hair dryers come with a nozzle, and were sold in white with gold on the bottom of the handle. "Tideway" is printed on the front of the handle. The hair dryers have an LED ring on them that corresponds to the different temperature settings of the hair dryer. Red represents hot air, orange represents warm air, blue represents cold air, and green represents hot and cold cycles.
Recall Number	24290
Remedy Options › Option	Refund
Consumer Contact	Tideway Shop at collect 209-267-4999 from 8 a.m. to 7 p.m. CT Monday through Friday or 8 a.m. to 6 p.m. CT Saturday and Sunday, email at info@tideway.shop or tidewayshopify@gmail.com, or online at https://tideway.shop/ and click on "Recall" for more information, or click on https://tideway.shop/recall.
Last Publish Date	2024-07-03T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Focusee Recalls Tideway Hair Dryers Due to Electrocution or Shock Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

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Focusee Recalls Tideway Hair Dryers Due to Electrocution or Shock Hazard