Flo Smart Water Monitor lithium-ion battery backup (updated)
AustraliaFlo Smart Water Monitor lithium-ion battery backup (updated)
Motivo del Retiro / Peligro
TranslatedThe battery can overheat and catch fire.
Descripción del Producto e Identificación
TranslatedReason / Defects: The battery can overheat and catch fire. Hazards: There is a risk of serious injury and/or damage to property if the backup battery overheats and catches fire. What to do: Consumers should immediately unplug and stop using their recalled battery backup, and contact Moen for instructions to disable their battery backup before disposing of the unit. Moen will provide a refund upon verification of proof of purchase/receipt, and confirmation that the battery backup has been disconnected. If you no longer have your product's proof of purchase/receipt, please contact Moen to be provided a refund. The battery must be disposed of in accordance with your local requirements for disposing of lithium batteries . Do not throw the battery in the rubbish, home recycling, or recycling boxes found at retail and home improvement stores, as this is a fire hazard. For further information, contact Moen by phone 02 8458 3035 or visit the website .
Productos Afectados
TranslatedRecall updated - 17 May 2024 - sale dates extended An optional battery backup accessory for the Flo Smart Water Monitor and Shutoff. The product extends features in the event of a power disruption. Only the battery backup is being recalled. The Flo Smart Water Monitor and Shutoff itself is not being recalled and can continue to be used. Model number 920-001 is printed on the front sticker of the battery.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | aa63209a-3ea9-49c2-89fd-3ac479eeb559 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/flo-smart-water-monitor-lithium-ion-battery-backup-updated |
| Pub Date | Mon, 14 Aug 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Battery.jpg?itok=AEUTtn17 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Flo Smart Water Monitor lithium-ion battery backup (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de Riesgo["Hazardous materials","Lithium-ion batteries","Power supply and storage"]
- DistributionAustralia
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🚨 SAFETY ALERT: Flo Smart Water Monitor lithium-ion battery backup (updated) Check if your household is affected: https://therecallfile.com/es/recalls/flo-smart-water-monitor-lithium-ion-battery-backup-updated/AU-aa63209a-3ea9-49c2-89fd-3ac479eeb559
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