Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
USFitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
Motivo del Retiro / Peligro
TranslatedThe lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Descripción del Producto e Identificación
TranslatedThis recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTNV Adidas edition, Ink Blue & Ice Gray/Silver Gray
Productos Afectados
TranslatedFitbit Ionic smartwatches
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/Fitbit-Recalls-Ionic-Smartwatches-Due-to-Burn-Hazard-One-Million-Sold-in-the-U-S |
| Title | Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S. |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic-1_16.png |
| Images › 1 › Caption | Fitbit Ionic in Charcoal/Smoke Gray, front view |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic-2_13.png |
| Images › 2 › Caption | Fitbit Ionic in Charcoal/Smoke Gray, side view |
| Hazards › Name | The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard. |
| Injuries › Name | Fitbit has received at least 115 reports in the United States (and 59 reports internationally) of the battery in the watch overheating with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns (and 40 reports of burn injuries internationally). |
| Products › Name | Fitbit Ionic smartwatches |
| Products › Number Of Units | About 1 million in the U.S. (In addition, about 693,000 were sold internationally) |
| Recall I D | 9251 |
| Remedies › Name | Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices. |
| Importers › Name | Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif. |
| Retailers › Name | Best Buy, Kohl's, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020. |
| Recall Date | 2022-03-02T00:00:00 |
| Description | This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTNV Adidas edition, Ink Blue & Ice Gray/Silver Gray |
| Recall Number | 22089 |
| Remedy Options › Option | Refund |
| Inconjunctions › 1 › U R L | https://recalls-rappels.canada.ca/en/alert-recall/ionic-smartwatch-recalled-due-burn-hazard |
| Inconjunctions › 2 › U R L | https://alertas.gob.mx/detallealerta.php?site=RAR&alerta=739 |
| Consumer Contact | Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com. |
| Last Publish Date | 2022-03-02T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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