Expanded recall: ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion recalled due to an impurity that may pose health risks
CanadaExpanded recall: ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion recalled due to an impurity that may pose health risks
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedProduct quality
Descripción del Producto e Identificación
TranslatedDo not use the affected products. Consult a health care professional if you have used these products and have health concerns.Return the products to your local pharmacy for proper disposal.Contact Teva Canada Ltd. toll-free at 1-800-268-4129 if you have questions about the recall.Report any health product-related side effects or complaints to Health Canada.Related links:Recall notice: TEVA-ECTOSONE
Productos Afectados
Translatedratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion, 60 mL (UPDATE)
Additional Source Details
| Field | Value |
|---|---|
| N I D | 75748 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/expanded-recall-ratio-ectosone-teva-ectosone-01-regular-lotion-and-005-mild-lotion |
| Issue | Product quality |
| Title | Expanded recall: ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion recalled due to an impurity that may pose health risks |
| Product | ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion, 60 mL (UPDATE) |
| Archived | 0 |
| Category | Drugs |
| Last updated | 2024-08-03 |
| Organization | Communications and Public Affairs Branch |
| What you should do | Do not use the affected products. Consult a health care professional if you have used these products and have health concerns.Return the products to your local pharmacy for proper disposal.Contact Teva Canada Ltd. toll-free at 1-800-268-4129 if you have questions about the recall.Report any health product-related side effects or complaints to Health Canada.Related links:Recall notice: TEVA-ECTOSONE |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Expanded recall: ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion recalled due to an impurity...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableCommunications and Public Affairs Branch
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🚨 SAFETY ALERT: Communications and Public Affairs Branch - Expanded recall: ratio-ECTOSONE (TEVA-ECTOSONE) 0.1% regular lotion and 0.05% mild lotion recalled due to an impurity that may pose health risks Check if your household is affected: https://therecallfile.com/es/recalls/expanded-recall-ratio-ectosone-teva-ectosone-0-1-regular-lotion-and-0/CANADA-75748
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