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Enhanced Enlite Sensor (MMT-7008) and Guardian Sensor 3 (MMT- 7020) Glucose Monitoring System

Publicado: 21 de marzo de 2021ID de Retiro: e1bf1804-289e-4aa4-aa5b-ef53d6ce26f1Categoría: Productos de ConsumoPaís: Australia
Australia
Safety AlertAustralia ProductsAustraliaAustralia

Enhanced Enlite Sensor (MMT-7008) and Guardian Sensor 3 (MMT- 7020) Glucose Monitoring System

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Motivo del Retiro / Peligro

The sensors may show falsely elevated sensor glucose readings for users who are taking hydroxyurea, an anti-neoplastic drug, used primarily in chemotherapy. Incorrect glucose readings may result in incorrect diabetes treatment decisions.

Descripción del Producto e Identificación

Reason / Defects: The sensors may show falsely elevated sensor glucose readings for users who are taking hydroxyurea, an anti-neoplastic drug, used primarily in chemotherapy. Incorrect glucose readings may result in incorrect diabetes treatment decisions. Hazards: If incorrect information is used to make treatment decisions, this could lead to an incorrect dose of insulin. Hydroxurea use results in higher sensor glucose readings compared to blood glucose readings and may result in the following: · Inaccurate graphs or missed alarms and alerts · Delay to or loss of sensor-enabled insulin suspension (sensor-enabled insulin pump use only) · Sensor glucose readings in CareLink reports being substantially higher than blood glucose readings What to do: Medtronic will contact affected users in writing. Medtronic are advising patients: · Do not use continuous glucose monitoring while taking hydroxyurea. · Only use the blood glucose meter to monitor glucose levels while taking hydroxyurea. · Consult with a healthcare professional if users are taking hydroxyurea and using continuous glucose monitoring. · When using an insulin pump system, disable the continuous glucose monitoring feature by going to the sensor settings. Refer to the user guide that came with the insulin pump for instructions. · Always check the label of any medication to confirm with a healthcare professional whether hydroxyurea or hydroxycarbamide is an active ingredient. For further information, contact Medtronic Customer Service by phone on 1800 777 808.

Productos Afectados

Enhanced Enlite Sensor (MMT-7008) and Guardian Sensor 3 (MMT-7020) ARTGs 313740 - Medtronic Australasia Pty Ltd - Enlite Glucose Sensor - Subcutaneous glucose sensor 313741 - Medtronic Australasia Pty Ltd - Guardian Sensor (3) - Subcutaneous glucose sensor Enhanced Enlite Sensor (MMT-7008) and Guardian Sensor 3 (MMT-7020) are primarily used for monitoring glucose levels for the management of diabetes mellitus.

Additional Source Details

FieldValue
Guid › #texte1bf1804-289e-4aa4-aa5b-ef53d6ce26f1
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/enhanced-enlite-sensor-mmt-7008-and-guardian-sensor-3-mmt-7020-glucose-monitoring-system
Pub DateSun, 21 Mar 2021 00:00:00 +0000

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Enhanced Enlite Sensor (MMT-7008) and Guardian Sensor 3 (MMT- 7020) Glucose Monitoring System?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

  • Nivel de RiesgoPharmacy and medical products
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Alerta Oficial de la Agencia

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