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Eguana Technologies Recalls Evolve Home Energy Storage Systems with LG Battery Due to Fire Hazard

Name: Eguana Technologies Recalls Evolve Home Energy Storage Systems with LG Battery Due to Fire Hazard
Brand: Eguana Technologies
SKU: CPSC-22058
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 26 de enero de 2022ID de Retiro: 22058Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The lithium-ion battery modules within the Evolve Home Energy Storage Systems can overheat, posing a fire hazard.

Descripción del Producto e Identificación

This recall involves the Eguana Technologies Evolve 0513U Home Energy Storage System. The Evolve system allows owners to capture and store energy from solar panels. Each Evolve system includes between two and six battery modules, and the modules are removable and replaceable by trained installers. The Evolve is a freestanding cabinet that measures nearly three feet high and four feet long. The Eguana logo is located on the left door towards the center. The serial number range of the systems containing recalled batteries is between ET-000200 and ET-000600. The serial number is located inside the cabinet toward the bottom left of the unit.

Productos Afectados

Evolve Home Energy Storage Systems

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2022/Eguana-Technologies-Recalls-Evolve-Home-Energy-Storage-Systems-with-LG-Battery-Due-to-Fire-Hazard
Title	Eguana Technologies Recalls Evolve Home Energy Storage Systems with LG Battery Due to Fire Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/1pic_0.png
Images › 1 › Caption	Recalled Eguana Technologies Evolve 0513U Home Energy Storage System
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/2pic_0.png
Images › 2 › Caption	Recalled Eguana Technologies Evolve 0513U Home Energy Storage System Serial Number Location
Hazards › Name	The lithium-ion battery modules within the Evolve Home Energy Storage Systems can overheat, posing a fire hazard.
Injuries › Name	None reported
Products › Name	Evolve Home Energy Storage Systems
Products › Number Of Units	About 245
Recall I D	9213
Remedies › Name	Consumers should immediately contact Eguana Technologies to schedule a free repair to the Evolve system. All recalled units connected online will have the batteries state of charge remotely limited, to reduce the risk of overheating until the batteries are replaced. If your unit is not connected online, contact Eguana Technologies to schedule a technician to come to your residence to manually reduce the state of charge, at no cost. Eguana Technologies will arrange for all recalled lithium-ion batteries to be properly replaced and disposed of according to federal and state regulations, and is contacting all known owners directly or through its installers.
Importers › 1 › Name	Eguana Technologies, of Calgary, Canada (home energy system)
Importers › 2 › Name	LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd., in turn a wholly-owned subsidiary of LG Chem Ltd. (lithium-ion battery module)
Retailers › Name	Online at Amazon.com from October 2020 through May 2021 for between $16 and $25.
Recall Date	2022-01-26T00:00:00
Description	This recall involves the Eguana Technologies Evolve 0513U Home Energy Storage System. The Evolve system allows owners to capture and store energy from solar panels. Each Evolve system includes between two and six battery modules, and the modules are removable and replaceable by trained installers. The Evolve is a freestanding cabinet that measures nearly three feet high and four feet long. The Eguana logo is located on the left door towards the center. The serial number range of the systems containing recalled batteries is between ET-000200 and ET-000600. The serial number is located inside the cabinet toward the bottom left of the unit.
Recall Number	22058
Remedy Options › Option	Repair
Consumer Contact	Eguana Technologies at 800-667-6478 from 9 a.m. to 5 p.m. ET, Monday through Friday, email at lgrecall@eguanatech.com or online at: www.eguanatech.com/recalls or www.eguanatech.com and click on "Safety Recalls" at the bottom of the page.
Last Publish Date	2022-01-26T00:00:00
Manufacturer Countries › 1 › Country	Canada (home energy system)
Manufacturer Countries › 2 › Country	South Korea (lithium-ion battery module)

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Eguana Technologies Recalls Evolve Home Energy Storage Systems with LG Battery Due to Fire Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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Eguana Technologies Recalls Evolve Home Energy Storage Systems with LG Battery Due to Fire Hazard