Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
USDupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Motivo del Retiro / Peligro
TranslatedThe steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
Descripción del Producto e Identificación
TranslatedThis recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
Productos Afectados
TranslatedDupray Neat Steam Cleaners
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2026/Dupray-USA-Recalls-Neat-Steam-Cleaners-Due-to-Risk-of-Burn-Hazards-or-Serious-Injury |
| Title | Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/neatsteam-1.png |
| Images › 1 › Caption | Recalled Dupray Neat Steam Cleaner |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/neatsteam-2.png |
| Images › 2 › Caption | Recalled Dupray Neat Steam Cleaner accessory set |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/neatsteam-3.png |
| Images › 3 › Caption | Recalled and Free Replacement Safety Boiler Cap |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/neatsteam-4.png |
| Images › 4 › Caption | The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner |
| Hazards › Name | The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders. |
| Injuries › Name | The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage. |
| Products › Name | Dupray Neat Steam Cleaners |
| Products › Number Of Units | About 651,145 (In addition, about 96,530 were sold in Canada) |
| Recall I D | 10626 |
| Remedies › Name | Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design. |
| Importers › Name | Dupray USA LLC, of Newark, Delaware |
| Retailers › Name | Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150. |
| Recall Date | 2026-02-26T00:00:00 |
| Description | This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths. |
| Recall Number | 26283 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/dupray-neat-steam-cleaner-recalled-due-burn-hazard |
| Consumer Contact | Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page. |
| Last Publish Date | 2026-02-27T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury Check if your household is affected: https://therecallfile.com/es/recalls/dupray-usa-recalls-neat-steam-cleaners-due-to-risk-of-burn-hazards-or/CPSC-26283
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag