Deuter Recalls Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers Due to Fall Hazard
USDeuter Recalls Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers Due to Fall Hazard
Motivo del Retiro / Peligro
TranslatedThe hinges on the foldable rear kickstand support leg can crack or break, posing a fall hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves Kid Comfort, Kid Comfort Pro, and Kid Comfort Active Child Carriers. The child carriers have a backpack style with a foldable frame with hinges. They were sold in maroon and green forest (model 3621221), blue midnight (model 3621321), and teal (model 3621121). "deuter" and the product name are printed on the back of the carrier. A production code is located on a tag inside the main storage pocket at the bottom of the carrier. Production codes ending in 0123, 1223 or 0423 are included in this recall. Product Name Model # Color Production Code Ends In Kid Comfort 3621221 Maroon 123 Kid Comfort 3621221 Forest 1223 Kid Comfort Pro 3621321 Midnight 123 Kid Comfort Active 3621121 Teal 423 Kid Comfort Active 3621121 Teal 1223
Productos Afectados
TranslatedKid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Deuter-Recalls-Kid-Comfort-Kid-Comfort-Pro-and-Kid-Comfort-Active-Child-Carriers-Due-to-Fall-Hazard |
| Title | Deuter Recalls Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/KC-1.png |
| Images › 1 › Caption | Recalled Kid Comfort Carrier |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/KC-2.jpg |
| Images › 2 › Caption | Recalled Kid Comfort Pro Carrier |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/KC-3.jpg |
| Images › 3 › Caption | Recalled Kid Comfort Active Carrier |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/KC-4.jpg |
| Images › 4 › Caption | Recalled Kid Comfort Carrier with production labels |
| Hazards › Name | The hinges on the foldable rear kickstand support leg can crack or break, posing a fall hazard. |
| Injuries › Name | The firm has received 13 reports of hinges cracking and breaking. No injuries have been reported. |
| Products › Name | Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers |
| Products › Number Of Units | About 5,080 |
| Recall I D | 10266 |
| Remedies › Name | Consumers should immediately stop using the recalled child carriers and contact Deuter to receive a free replacement child carrier. Consumers should fill out the recall form at https://www.deuter.com/us-en/service/kid-comfort-recall, print a prepaid return shipping label, and return the product. Deuter is contacting all known purchasers directly. |
| Importers › Name | deuter USA, of Longmont, Colorado |
| Retailers › Name | REI and Bass Pro and other stores in the United States, and online at deuter.com and Amazon.com and other websites from March 2023 through March 2025 for between $240 and $370. |
| Recall Date | 2025-05-08T00:00:00 |
| Description | This recall involves Kid Comfort, Kid Comfort Pro, and Kid Comfort Active Child Carriers. The child carriers have a backpack style with a foldable frame with hinges. They were sold in maroon and green forest (model 3621221), blue midnight (model 3621321), and teal (model 3621121). "deuter" and the product name are printed on the back of the carrier. A production code is located on a tag inside the main storage pocket at the bottom of the carrier. Production codes ending in 0123, 1223 or 0423 are included in this recall. Product Name Model # Color Production Code Ends In Kid Comfort 3621221 Maroon 123 Kid Comfort 3621221 Forest 1223 Kid Comfort Pro 3621321 Midnight 123 Kid Comfort Active 3621121 Teal 423 Kid Comfort Active 3621121 Teal 1223 |
| Recall Number | 25256 |
| Remedy Options › Option | Replace |
| Consumer Contact | deuter toll-free at 877-384-9252 from 9 a.m. to 5 p.m. MT Monday through Friday, email at recall@deuterusa.com, or online at https://www.deuter.com/us-en/service/kid-comfort-recall or https://www.deuter.com/us-en/contact and click on "Kid Comfort Recall" at the bottom of the page for more information. |
| Last Publish Date | 2025-05-08T00:00:00 |
| Manufacturer Countries › Country | Vietnam |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Deuter Recalls Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Deuter Recalls Kid Comfort, Kid Comfort Pro and Kid Comfort Active Child Carriers Due to Fall Hazard Check if your household is affected: https://therecallfile.com/es/recalls/deuter-recalls-kid-comfort-kid-comfort-pro-and-kid-comfort-active-chil/CPSC-25256
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag