Da Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery.
USDa Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery.
Recalling Firm: Intuitive Surgical, Inc.
Motivo del Retiro / Peligro
TranslatedAn error event following the release of a software version for the surgical system that can result in loss of user interface content on an external monitor or tower monitor.
Descripción del Producto e Identificación
TranslatedDa Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery.
Productos Afectados
TranslatedDa Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery.
Additional Source Details
| Field | Value |
|---|---|
| City | Sunnyvale |
| State | CA |
| Event id | 98200 |
| Address 1 | 1266 Kifer Rd |
| Code info | UDI-DI: 00886874119747 GTIN: 0886874119747 with software version P1.2.1 |
| Postal code | 94086-5304 |
| Report date | 20260225 |
| Product type | Devices |
| Product quantity | 12 |
| Reason for recall | An error event following the release of a software version for the surgical system that can result in loss of user interface content on an external monitor or tower monitor. |
| Voluntary mandated | Voluntary: Firm initiated |
| Recall initiation date | 20251117 |
| Initial firm notification | Letter |
| Center classification date | 20260218 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsInspect the NDC code, batch number, or control number on your medicine bottle or blister packaging to confirm whether your unit is included.
Do not abruptly stop critical prescribed medication without physician advice. Contact your dispensing pharmacist immediately for a safe alternative.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (FDA Devices).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Da Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery.?
Check the lot number and NDC on your prescription label. For essential medications, consult your doctor or dispensing pharmacist immediately before abruptly stopping your dose.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (FDA Devices). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableIntuitive Surgical, Inc.
- StatusOngoing
- Nivel de RiesgoClass II
- DistributionUS distribution: LA, MA, NY, PA, TX, and VA.
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🚨 SAFETY ALERT: Intuitive Surgical, Inc. - Da Vinci 5 ASSY, DV5 CONSOLE, IS5000 Model/Catalog Number: 380730 Used for minimally invasive surgery. Check if your household is affected: https://therecallfile.com/es/recalls/da-vinci-5-assy-dv5-console-is5000-model-catalog-number-380730-used-fo/FDA-Z-1428-2026
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