Counterfeit COVID-19 antigen rapid test kits found in Ontario
CanadaCounterfeit COVID-19 antigen rapid test kits found in Ontario
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedProduct safety
Descripción del Producto e Identificación
TranslatedCanadians are advised not to use any of the components contained in these counterfeit kits regardless of how much they may resemble components found in other licensed COVID-19 test kits sold in Canada.Health Canada has no evidence to suggest that additional counterfeit kits have been distributed in Canada.If you suspect you have a counterfeit kit, do not use it and dispose of it in household garbage. Report suspected counterfeit medical devices to Health Canada. You can also report suspected counterfeit BTNX test kits to BTNX Inc. by calling toll-free at 1-888-339-9964, or by email at covid19@btnx.com with the subject line "Suspected Counterfeit BTNX Tests."What companies should knowIt is illegal to sell or advertise counterfeit health productsWhen non-compliance is confirmed by Health Canada, a number of compliance and enforcement options are available to correct non-compliance and mitigate the risk to Canadians including, for example, on-site visits, recalls, public communications, and product seizures. The primary objective of Health Canada's compliance and enforcement approach is to manage the risks to Canadians using the most appropriate level of intervention.
Productos Afectados
TranslatedCounterfeit BTNX Rapid Response COVID-19 antigen rapid test kits (25-pack)
Additional Source Details
| Field | Value |
|---|---|
| N I D | 78092 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/counterfeit-covid-19-antigen-rapid-test-kits-found-ontario |
| Issue | Product safety |
| Title | Counterfeit COVID-19 antigen rapid test kits found in Ontario |
| Product | Counterfeit BTNX Rapid Response COVID-19 antigen rapid test kits (25-pack) |
| Archived | 0 |
| Category | Medical devices |
| Last updated | 2022-08-05 |
| Organization | Communications and Public Affairs Branch |
| What you should do | Canadians are advised not to use any of the components contained in these counterfeit kits regardless of how much they may resemble components found in other licensed COVID-19 test kits sold in Canada.Health Canada has no evidence to suggest that additional counterfeit kits have been distributed in Canada.If you suspect you have a counterfeit kit, do not use it and dispose of it in household garbage. Report suspected counterfeit medical devices to Health Canada. You can also report suspected counterfeit BTNX test kits to BTNX Inc. by calling toll-free at 1-888-339-9964, or by email at covid19@btnx.com with the subject line "Suspected Counterfeit BTNX Tests."What companies should knowIt is illegal to sell or advertise counterfeit health productsWhen non-compliance is confirmed by Health Canada, a number of compliance and enforcement options are available to correct non-compliance and mitigate the risk to Canadians including, for example, on-site visits, recalls, public communications, and product seizures. The primary objective of Health Canada's compliance and enforcement approach is to manage the risks to Canadians using the most appropriate level of intervention. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Counterfeit COVID-19 antigen rapid test kits found in Ontario?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableCommunications and Public Affairs Branch
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🚨 SAFETY ALERT: Communications and Public Affairs Branch - Counterfeit COVID-19 antigen rapid test kits found in Ontario Check if your household is affected: https://therecallfile.com/es/recalls/counterfeit-covid-19-antigen-rapid-test-kits-found-in-ontario/CANADA-78092
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