Chrysler (FCA US, LLC) - Rearview Camera Image May Not Display/FMVSS 111
USChrysler (FCA US, LLC) - Rearview Camera Image May Not Display/FMVSS 111
Recalling Firm: Chrysler (FCA US, LLC)
Motivo del Retiro / Peligro
TranslatedA rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Descripción del Producto e Identificación
TranslatedChrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Productos Afectados
TranslatedRearview Camera Image May Not Display/FMVSS 111
Additional Source Details
| Field | Value |
|---|---|
| Subject | Rearview Camera Image May Not Display/FMVSS 111 |
| Nhtsa id | 25V552000 |
| Component | BACK OVER PREVENTION |
| Recall link › Url | https://www.nhtsa.gov/recalls?nhtsaId=25V552000 |
| Recall link › Description | Go to Recall |
| Recall type | Vehicle |
| Do not drive | No |
| Manufacturer | Chrysler (FCA US, LLC) |
| Defect summary | Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility. |
| Corrective action | Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C. |
| Consequence summary | A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash. |
| Mfr campaign number | 59C |
| Potentially affected | 219577 |
| Report received date | 2025-08-26T00:00:00.000 |
| Fire risk when parked | No |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsLocate your 17-digit VIN on the driver-side dash or door pillar. Check whether your specific vehicle has an open safety campaign before scheduling service.
If a "Do Not Drive" warning is present, park the vehicle safely outdoors away from structures and contact the manufacturer for complimentary towing.
Contact any authorized franchised dealership. By federal law, all recall inspections, replacement components, and labor must be provided 100% free of charge.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (NHTSA).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chrysler (FCA US, LLC) - Rearview Camera Image May Not Display/FMVSS 111?
Check your 17-digit Vehicle Identification Number (VIN) to verify if your specific car is affected. If the notice includes a 'Do Not Drive' warning, park the vehicle safely and contact an authorized dealership for towing and complimentary repair.
Q2:Can I get a full refund or free repair for this recall?
Yes. Under federal and international motor vehicle safety laws, franchised dealerships are legally required to perform all recall inspections, replacement parts, and labor 100% free of charge.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (NHTSA). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableChrysler (FCA US, LLC)
- Nivel de RiesgoBACK OVER PREVENTION
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