Children’s ibuprofen/acetaminophen shortage: What you should know and do
CanadaChildren’s ibuprofen/acetaminophen shortage: What you should know and do
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedSupply
Descripción del Producto e Identificación
TranslatedIf your child has a fever, try to keep the child comfortable, use cold compresses and have them drink plenty of fluids. Warm baths can be useful to help manage pain.If required, speak to a health care professional, such as a pharmacist, to discuss your child’s needs and to help you choose the right product, based on availability.Avoid expired products. Expired medications can be less effective or even cause undesired effects beyond their expiration date. Once the expiration date has passed, there is no guarantee that the medicine remains safe and effective.Do not use adult fever and pain medications on children under 12 years of age without consulting a health care professional. There is a serious risk of overdosing, especially when administering acetaminophen, and a risk of liver injury in infants and children.Make sure to carefully read and follow the dosing information for any product that you use.Do not acquire these products from unknown sources, such as online groups or third parties.Ensure your infant and/or child’s vaccines are up to date to reduce their risks of serious illness.Additional informationThe Canadian Pediatric Society and the Canadian Pharmacists Association have issued guidance for parents and caregivers. They note that a fever is when the body temperature is 38C (100F) or higher and that fevers can be helpful and don’t always need to be treated as they are typically caused by infections. They recommend that if you are concerned about your child’s symptoms, if their fever persists several days, if they are not acting like themselves (overly sleepy, not eating/drinking, etc), or if the child is under six months old, to contact a medical professional.Health Canada secures additional supply of children’s acetaminophen products
Productos Afectados
TranslatedPediatric/infant and children’s acetaminophen and ibuprofen products
Additional Source Details
| Field | Value |
|---|---|
| N I D | 64601 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/children-s-ibuprofenacetaminophen-shortage-what-you-should-know-and-do |
| Issue | Supply |
| Title | Children’s ibuprofen/acetaminophen shortage: What you should know and do |
| Product | Pediatric/infant and children’s acetaminophen and ibuprofen products |
| Archived | 0 |
| Category | Drugs |
| Last updated | 2022-10-07 |
| Organization | Communications and Public Affairs Branch |
| What you should do | If your child has a fever, try to keep the child comfortable, use cold compresses and have them drink plenty of fluids. Warm baths can be useful to help manage pain.If required, speak to a health care professional, such as a pharmacist, to discuss your child’s needs and to help you choose the right product, based on availability.Avoid expired products. Expired medications can be less effective or even cause undesired effects beyond their expiration date. Once the expiration date has passed, there is no guarantee that the medicine remains safe and effective.Do not use adult fever and pain medications on children under 12 years of age without consulting a health care professional. There is a serious risk of overdosing, especially when administering acetaminophen, and a risk of liver injury in infants and children.Make sure to carefully read and follow the dosing information for any product that you use.Do not acquire these products from unknown sources, such as online groups or third parties.Ensure your infant and/or child’s vaccines are up to date to reduce their risks of serious illness.Additional informationThe Canadian Pediatric Society and the Canadian Pharmacists Association have issued guidance for parents and caregivers. They note that a fever is when the body temperature is 38C (100F) or higher and that fevers can be helpful and don’t always need to be treated as they are typically caused by infections. They recommend that if you are concerned about your child’s symptoms, if their fever persists several days, if they are not acting like themselves (overly sleepy, not eating/drinking, etc), or if the child is under six months old, to contact a medical professional.Health Canada secures additional supply of children’s acetaminophen products |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Children’s ibuprofen/acetaminophen shortage: What you should know and do?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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