Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)
USChamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)
Recalling Firm: Grupo Chamberlain S.de R.L. de C.V., of Mexico
Motivo del Retiro / Peligro
TranslatedThe control panel's secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves LiftMaster myQ garage door control panels, sold individually or with wall-mount residential jackshaft garage door openers. LiftMaster and myQ are printed on the front of the black control panels. The recalled control panels were manufactured between March 2022 and October 2022. The manufacture date, in MM/YY format, the model number and the UPC code are printed on a label located on the back of the unit. The following are the model numbers and UPC codes included in this recall: Model Numbers UPC Codes 8500MC 012381203536 8500CMC 012381203529 8500RGDMC 012381203543 RJO20MC 012381188246 RJO20CMC 012381191277 RJO20CHMC 012381191277 889LMMC 012381203611 889RGDMC 012381203628 041A7928-3MC 012381204304
Productos Afectados
TranslatedLiftMaster myQ Garage Door Control Panels
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Chamberlain-Group-Recalls-LiftMaster-myQ-Garage-Door-Control-Panels-Due-to-Entrapment-Hazard-Recall-Alert |
| Title | Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledLiftMastergaragedoorcontrolpanel.png |
| Images › 1 › Caption | Recalled LiftMaster garage door control panel |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/ManufacturedatemodelnumberandtheUPCcodelocation.png |
| Images › 2 › Caption | Manufacture date, model number and the UPC code location |
| Hazards › Name | The control panel's secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. |
| Injuries › Name | None reported in the U.S. |
| Products › Name | LiftMaster myQ Garage Door Control Panels |
| Products › Number Of Units | About 96,400 (In addition, about 19,300 were sold in Canada) |
| Recall I D | 9526 |
| Remedies › Name | Consumers should immediately contact the Chamberlain Group to receive a free repair kit, including shipping. The repair kit consists of a replacement garage door control panel and installation instructions. Installation instructions can also be found at https://support.chamberlaingroup.com. Chamberlain Group is contacting all known purchasers directly. |
| Importers › Name | Chamberlain Group LLC, owner of the LiftMaster brand, of Oak Brook, Illinois |
| Retailers › Name | Online and in stores at The Home Depot, Lowes, Menards and other stores and distributors nationwide from March 2022 through October 2022 for about $60, when sold as an accessory, and between $500 and $700, when sold as a bundle. |
| Recall Date | 2023-02-09T00:00:00 |
| Description | This recall involves LiftMaster myQ garage door control panels, sold individually or with wall-mount residential jackshaft garage door openers. LiftMaster and myQ are printed on the front of the black control panels. The recalled control panels were manufactured between March 2022 and October 2022. The manufacture date, in MM/YY format, the model number and the UPC code are printed on a label located on the back of the unit. The following are the model numbers and UPC codes included in this recall: Model Numbers UPC Codes 8500MC 012381203536 8500CMC 012381203529 8500RGDMC 012381203543 RJO20MC 012381188246 RJO20CMC 012381191277 RJO20CHMC 012381191277 889LMMC 012381203611 889RGDMC 012381203628 041A7928-3MC 012381204304 |
| Product U P Cs › 1 › U P C | 012381203536 |
| Product U P Cs › 2 › U P C | 012381203529 |
| Product U P Cs › 3 › U P C | 012381203543 |
| Product U P Cs › 4 › U P C | 012381188246 |
| Product U P Cs › 5 › U P C | 012381191277 |
| Product U P Cs › 6 › U P C | 012381203611 |
| Product U P Cs › 7 › U P C | 012381203628 |
| Product U P Cs › 8 › U P C | 012381204304 |
| Recall Number | 23725 |
| Manufacturers › Name | Grupo Chamberlain S.de R.L. de C.V., of Mexico |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/certain-liftmaster-garage-door-control-panels-recalled-due-potential-entrapment-hazard |
| Consumer Contact | Chamberlain toll-free at 833-775-1951 from 9 a.m. to 5 p.m. CT Monday through Friday, or register to participate in the recall by filling out the form online at https://support.chamberlaingroup.com, www.liftmaster.com and click Help & Support at the top of the page, or https://support.chamberlaingroup.com/s/889LMMC-041A7928-3MC-warranty-replacement for more information. |
| Last Publish Date | 2023-02-09T00:00:00 |
| Manufacturer Countries › Country | Mexico |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableGrupo Chamberlain S.de R.L. de C.V., of Mexico
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🚨 SAFETY ALERT: Grupo Chamberlain S.de R.L. de C.V., of Mexico - Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/chamberlain-group-recalls-liftmaster-myq-garage-door-control-panels-du/CPSC-23725
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