Canyon Recalls Mountain Bikes Due to Crash Hazard (Recall Alert)
USCanyon Recalls Mountain Bikes Due to Crash Hazard (Recall Alert)
Recalling Firm: A&I Industries Ltd., of China
Motivo del Retiro / Peligro
TranslatedThe chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard.
Descripción del Producto e Identificación
TranslatedThis recall involves model year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays. The bicycle's chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel. They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube. The recalled women and men's mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents.
Productos Afectados
TranslatedMountain bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/Canyon-Recalls-Mountain-Bikes-Due-to-Crash-Hazard-Recall-Alert |
| Title | Canyon Recalls Mountain Bikes Due to Crash Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_42.jpg |
| Images › 1 › Caption | Spectral 7.0 WMN (black /red) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_31.jpg |
| Images › 2 › Caption | Spectral 6.0 WMN (black/blue) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/pic3_19.jpg |
| Images › 3 › Caption | Spectral 8.0 (gray/orange) |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/pic4_15.jpg |
| Images › 4 › Caption | Spectral CF 8.0 (black) |
| Hazards › Name | The chainstays can crack, which can lead to failure of the chainstay, rear wheel detachment and loss of control, posing a crash hazard. |
| Injuries › Name | The firm is aware of 20 chainstays cracking which could lead to failures. No injuries have been reported. |
| Products › Name | Mountain bikes |
| Products › Number Of Units | About 820 |
| Recall I D | 8420 |
| Remedies › Name | Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly. |
| Importers › Name | Canyon USA, Carlsbad, Calif. |
| Retailers › Name | Exclusively online at Canyon's website, www.canyon.com, from December 2017 through June 2018 for between $2,400 and $4,500. |
| Recall Date | 2018-10-10T00:00:00 |
| Description | This recall involves model year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays. The bicycle's chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel. They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube. The recalled women and men's mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents. |
| Distributors › Name | Canyon USA, Carlsbad, Calif. |
| Recall Number | 19704 |
| Manufacturers › Name | A&I Industries Ltd., of China |
| Remedy Options › Option | Repair |
| Consumer Contact | Canyon toll-free at 833-226-9661 from 7 a.m. to 5 p.m. PT, Monday through Friday, email at us@canyon.com or online at www.canyon.com and click on “Service & Support” for more information. |
| Last Publish Date | 2018-10-10T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Canyon Recalls Mountain Bikes Due to Crash Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableA&I Industries Ltd., of China
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