Buying health products online? Know the risks
CanadaBuying health products online? Know the risks
Recalling Firm: Communications and Public Affairs Branch
Motivo del Retiro / Peligro
TranslatedProduct safety - Unauthorized product
Descripción del Producto e Identificación
Translatedmore about choosing a safe online pharmacy. If you have questions about whether an online pharmacy is legitimate, contact the pharmacy regulatory authority in your province or territory.Talk to a health care professional, such as a doctor or pharmacist, if you have questions or concerns about a health care product.Check Health Canada's Recalls and Safety Alerts database for advisories on illegal health products that have been found on the Canadian market. Health Canada maintains lists of unauthorized sexual enhancement products, skin lightening and other skin treatments, workout supplements and poppers that consumers can check regularly for updates.Report adverse events or complaints involving drugs, natural health products or medical devices, including illegal health products, to Health Canada.Related LinksINTERPOL news releaseCounterfeit prescription drugsBuying drugs over the InternetChoosing a safe online pharmacyHow to spot an unsafe online storeSafe use of body building productsAdulteration of natural health productsBuying safe sexual enhancement productsThe safe use of health products for weight loss
Productos Afectados
TranslatedUnauthorized health products, including drugs, natural health products and medical devices, sold on the Internet
Additional Source Details
| Field | Value |
|---|---|
| N I D | 77642 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/buying-health-products-online-know-risks-0 |
| Issue | Product safety - Unauthorized product |
| Title | Buying health products online? Know the risks |
| Product | Unauthorized health products, including drugs, natural health products and medical devices, sold on the Internet |
| Archived | 0 |
| Category | Drugs - Natural health products - Medical devices |
| Last updated | 2025-06-25 |
| Organization | Communications and Public Affairs Branch |
| What you should do | more about choosing a safe online pharmacy. If you have questions about whether an online pharmacy is legitimate, contact the pharmacy regulatory authority in your province or territory.Talk to a health care professional, such as a doctor or pharmacist, if you have questions or concerns about a health care product.Check Health Canada's Recalls and Safety Alerts database for advisories on illegal health products that have been found on the Canadian market. Health Canada maintains lists of unauthorized sexual enhancement products, skin lightening and other skin treatments, workout supplements and poppers that consumers can check regularly for updates.Report adverse events or complaints involving drugs, natural health products or medical devices, including illegal health products, to Health Canada.Related LinksINTERPOL news releaseCounterfeit prescription drugsBuying drugs over the InternetChoosing a safe online pharmacyHow to spot an unsafe online storeSafe use of body building productsAdulteration of natural health productsBuying safe sexual enhancement productsThe safe use of health products for weight loss |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Buying health products online? Know the risks?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Revise otros productos en su hogar
Herramientas GratuitasSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Resumen
- Empresa ResponsableCommunications and Public Affairs Branch
📢 Compartir advertencia
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Communications and Public Affairs Branch - Buying health products online? Know the risks Check if your household is affected: https://therecallfile.com/es/recalls/buying-health-products-online-know-the-risks/CANADA-77642
Unirse a la lista de alertas
Reciba alertas por correo electrónico cuando se publiquen retiros críticos.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Retiros Relacionados
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag