Avanti, Malvern Star, Raleigh, Diamondback & Scott bicycles (updated)
AustraliaAvanti, Malvern Star, Raleigh, Diamondback & Scott bicycles (updated)
Motivo del Retiro / Peligro
TranslatedThese bicycles don’t comply with the mandatory standard for bicycles. The front wheels may become loose and fall out if the quick release (QR) skewer is not installed and tightened correctly.
Descripción del Producto e Identificación
TranslatedReason / Defects: These bicycles don’t comply with the mandatory standard for bicycles. The front wheels may become loose and fall out if the quick release (QR) skewer is not installed and tightened correctly. Hazards: There is a risk of accident and serious injury to the user if the front wheel comes loose or falls out while the bicycle is moving. What to do: Consumers with the recalled models should stop riding their bicycle immediately and contact Sheppard Cycles Australia Pty Ltd via phone on 1300 883 305 to arrange for a replacement skewer. For bicycles purchased at Big W: Sheppard Cycles will send the replacement skewer direct to the consumer. For bicycles purchased at independent bicycle dealers: Sheppard Cycles will send the skewer to the independent dealer who will then install the skewer on the consumer’s bicycle
Productos Afectados
TranslatedRecall updated - 10 April 2024 - Scott bicycles added to recall. Various Avanti, Malvern Star, Raleigh, Diamondback and Scott bicycles. There are 40 affected models in this recall. This recall notice affects products sold in Australia. See the attached documents for a list of affected models in the bicycle ranges and photographs of each model.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | f6cdea73-3461-48a8-97ac-5c6b8ebfec47 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/avanti-malvern-star-raleigh-diamondback-scott-bicycles-updated |
| Pub Date | Fri, 15 Dec 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Example%20models%20of%20recalled%20bicyles.png?itok=Iez0-CIT |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Avanti, Malvern Star, Raleigh, Diamondback & Scott bicycles (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Nivel de RiesgoBicycles and scooters (push)
- DistributionAustralia
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