Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards
USApollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards
Motivo del Retiro / Peligro
TranslatedThe bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.
Descripción del Producto e Identificación
TranslatedThis recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.
Productos Afectados
TranslatedApollo Phantom Electric Scooters
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Apollo-Recalls-Phantom-Electric-Scooters-Due-to-Fall-and-Injury-Hazards |
| Title | Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/apollo-scooter-1.png |
| Images › 1 › Caption | Recalled Apollo Phantom Electric Scooter |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/apollo-scooter-2.png |
| Images › 2 › Caption | Recalled Apollo Phantom Electric Scooter |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/apollo-scooter-bolt.png |
| Images › 3 › Caption | Location of the bolt on the recalled Apollo Phantom Electric Scooter |
| Hazards › Name | The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards. |
| Injuries › Name | The firm has received seven reports of the bolt breaking resulting in the stem detaching or loosening, including three injuries of bruising, cuts and abrasions. |
| Products › Name | Apollo Phantom Electric Scooters |
| Products › Number Of Units | About 3,900 |
| Recall I D | 9697 |
| Remedies › Name | Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly. |
| Importers › Name | Apollo Imports Inc., of Newark, Delaware |
| Retailers › Name | Apolloscooters.com, Fluidfreeride.com, Justride.com, Adventuresportsusa.com and Allelectricmotion.com from June 2021 through May 2023 for between $2,000 and $2,500. |
| Recall Date | 2023-08-31T00:00:00 |
| Description | This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year. |
| Recall Number | 23270 |
| Remedy Options › Option | Repair |
| Consumer Contact | Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com and click on "Recalls" located at the bottom of the page. |
| Last Publish Date | 2023-08-31T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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