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ACID MTB HYBRID GEN4 PRO bike crank arm installed on Cube E-mountain bikes

Name: ACID MTB HYBRID GEN4 PRO bike crank arm installed on Cube E-mountain bikes
Brand: ACID
SKU: AU-1a89de89-470f-499f-a578-19fd6ba818bd
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 11 de agosto de 2025ID de Retiro: 1a89de89-470f-499f-a578-19fd6ba818bdCategoría: Productos de ConsumoPaís: Australia

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Motivo del Retiro / Peligro

The crank arm may become loose and separate from the drive shaft on affected Cube E-mountain bikes.

Descripción del Producto e Identificación

Reason / Defects: The crank arm may become loose and separate from the drive shaft on affected Cube E-mountain bikes. Hazards: Risk of serious injury or death from a collision if the crank arm separates from the drive shaft. What to do: Stop using the Cube E- mountain bikes with affected crank arms immediately. Return bikes to the nearest Cube dealer for inspection and bolt replacement. Contact Pedal Group call: (07) 3861 8900 (option 3) between 8:30 am to 5:30 pm AEST, Monday to Friday. email: warranty@pedalgroup.com or please visit the place of purchase.

Productos Afectados

Electric bicycle crank arm installed on Cube E-mountain bikes. See list of affected models below.

Additional Source Details

Field	Value
Guid › #text	1a89de89-470f-499f-a578-19fd6ba818bd
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/acid-mtb-hybrid-gen4-pro-bike-crank-arm-installed-on-cube-e-mountain-bikes
Pub Date	Mon, 11 Aug 2025 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/ACID%20MTB%20HYBRID%20GEN4%20PRO%20bike%20crank%20arm%20installed%20on%20Cube%20E-mountain%20bikes.png?itok=oBRTpUxH

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought ACID MTB HYBRID GEN4 PRO bike crank arm installed on Cube E-mountain bikes?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Nivel de RiesgoBikes and scooters (electric)
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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🚨 SAFETY ALERT: ACID MTB HYBRID GEN4 PRO bike crank arm installed on Cube E-mountain bikes

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https://therecallfile.com/es/recalls/acid-mtb-hybrid-gen4-pro-bike-crank-arm-installed-on-cube-e-mountain-b/AU-1a89de89-470f-499f-a578-19fd6ba818bd

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ACID MTB HYBRID GEN4 PRO bike crank arm installed on Cube E-mountain bikes