Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected
CanadaWarning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected
Recalling Firm: Communications and Public Affairs Branch
Grund für den Rückruf / Gefahr
TranslatedInaccurate test or measurement results
Produktbeschreibung & Identifikation
TranslatedIf you feel unwell, check your glucose levels using your continuous glucose monitor or an alternative method, and seek medical attention if necessary.Actively monitor your glucose levels until you have determined whether the app is alerting you properly.Review the instructions provided with your continuous glucose monitor when installing, setting up, and updating glucose monitoring apps on your smart device.Check your alert settings and volume, and refer to your device’s manual to ensure the safety alerts are working as expected with all of your smart device settings (including do not disturb, focus or sleep modes).If you notice an issue with your alerts, contact the manufacturer for help troubleshooting your smart device settings.Report any issues with your diabetes monitoring devices to Health Canada.
Betroffene Produkte
TranslatedContinuous glucose monitoring smart device software applications
Additional Source Details
| Field | Value |
|---|---|
| N I D | 77131 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/warning-continuous-glucose-monitor-safety-alerts-smart-devices-such-smartphones-or |
| Issue | Inaccurate test or measurement results |
| Title | Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected |
| Product | Continuous glucose monitoring smart device software applications |
| Archived | 0 |
| Category | Medical devices |
| Last updated | 2025-03-19 |
| Organization | Communications and Public Affairs Branch |
| What you should do | If you feel unwell, check your glucose levels using your continuous glucose monitor or an alternative method, and seek medical attention if necessary.Actively monitor your glucose levels until you have determined whether the app is alerting you properly.Review the instructions provided with your continuous glucose monitor when installing, setting up, and updating glucose monitoring apps on your smart device.Check your alert settings and volume, and refer to your device’s manual to ensure the safety alerts are working as expected with all of your smart device settings (including do not disturb, focus or sleep modes).If you notice an issue with your alerts, contact the manufacturer for help troubleshooting your smart device settings.Report any issues with your diabetes monitoring devices to Health Canada. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Communications and Public Affairs Branch - Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected Check if your household is affected: https://therecallfile.com/de/recalls/warning-continuous-glucose-monitor-safety-alerts-on-smart-devices-such/CANADA-77131
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