Volkswagen Group Australia Pty Ltd — Volkswagen Tiguan R-Line MY2017-2019
AustraliaVolkswagen Group Australia Pty Ltd — Volkswagen Tiguan R-Line MY2017-2019
Grund für den Rückruf / Gefahr
TranslatedThe roof spoiler can partially or completely detach from the vehicle, due to the use of an unsuitable adhesive.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: The roof spoiler can partially or completely detach from the vehicle, due to the use of an unsuitable adhesive. Hazards: If the roof spoiler was to detach while driving it could increase the likelihood of an accident that may endanger other road users. This could increase the risk of an accident and injury to vehicle occupants or other road users. In the event of a serious accident this may result in death. What to do: Affected consumers will be contacted directly by Volkswagen to organise an inspection and repair, free of charge. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://www.volkswagen.com.au/app/locals/find-dealer
Betroffene Produkte
TranslatedVolkswagen Tiguan R-Line Model Years 2016-2020 3 242 vehicles affected This recall was extended to include additional vehicles 30 November 2020
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 82be357f-f38f-432a-8ea7-a50b3a86c79d |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/node/20135 |
| Pub Date | Tue, 02 Jun 2020 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Volkswagen Group Australia Pty Ltd — Volkswagen Tiguan R-Line MY2017-2019?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Volkswagen Group Australia Pty Ltd — Volkswagen Tiguan R-Line MY2017-2019 Check if your household is affected: https://therecallfile.com/de/recalls/volkswagen-group-australia-pty-ltd-volkswagen-tiguan-r-line-my2017-201/AU-82be357f-f38f-432a-8ea7-a50b3a86c79d
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