VanMoof Recalls Bicycles Due to Fall and Impact Hazards
USVanMoof Recalls Bicycles Due to Fall and Impact Hazards
Grund für den Rückruf / Gefahr
TranslatedThe front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards.
Produktbeschreibung & Identifikation
TranslatedThis recall involves VanMoof B-Series and S-Series commuter-style bicycles manufactured between 2014 and 2016. All S series bikes have a grey anodized frame and all B series bikes have a white powder coated frame. There are - for both Series 3 frame types - a straight frame, a straight frame with an integrated chain lock, and a dropdown frame. B-Series and S-Series serial numbers are stamped on the bottom bracket of the bicycle between the pedals on the bottom of the bicycle.
Betroffene Produkte
TranslatedVanMoof B and S series bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/VanMoof-Recalls-Bicycles |
| Title | VanMoof Recalls Bicycles Due to Fall and Impact Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof1 B-series city bicycles 3 speed diamond frame with integrated lock.jpg |
| Images › 1 › Caption | VanMoof B-series city bicycles: 3 speed diamond frame with integrated lock |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof2 B-series city bicycles 3 speed diamond frame without integrated lock.jpg |
| Images › 2 › Caption | VanMoof B-series city bicycles: 3 speed diamond frame without integrated lock |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof3 B-series city bicycles 3 speed Step through frame without integrated lock.jpg |
| Images › 3 › Caption | VanMoof B-series city bicycles: 3 speed Step through frame without integrated lock |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof4 S-series city bicycles 8 speed diamond frame without integrated lock.jpg |
| Images › 4 › Caption | VanMoof S-series city bicycles: 8 speed diamond frame without integrated lock |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof5 S-series city bicycles 8 speed diamond frame with integrated lock.jpg |
| Images › 5 › Caption | VanMoof S-series city bicycles: 8 speed diamond frame with integrated lock |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof6 S-series city bicycles 8 speed step through frame without integrated lock.jpg |
| Images › 6 › Caption | VanMoof S-series city bicycles 8 speed step through frame without integrated lock |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof7 Serial Number location bottom bracket of bicycle.png |
| Images › 7 › Caption | Serial Number location bottom bracket of bicycle |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof8 Serial Number location bottom bracket with reference to the bicycle.png |
| Images › 8 › Caption | Serial Number location bottom bracket with reference to the bicycle |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/VanMoof9 Plastic fender bolt.png |
| Images › 9 › Caption | Plastic Fender bolt |
| Hazards › Name | The front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards. |
| Injuries › Name | The firm has received two reports of riders injured when road objects created an obstruction between the bike fender and the front wheel. In both instances, the fender remained intact, because the stainless steel fender bolts did not break off. One instance resulted in bruises, scratches and a broken arm. In the second instance, the rider suffered a concussion. |
| Products › Name | VanMoof B and S series bicycles |
| Products › Number Of Units | 375 |
| Recall I D | 8053 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance. |
| Importers › Name | VanMoof USA Inc, of Brooklyn, N.Y. |
| Retailers › Name | Aika Trading, Calhoun Cycle, Orange Pedal, The Garage OTR, Seattle E-bike and other bicycle stores nationwide and online from January 2014 through December 2016 for about $800. |
| Recall Date | 2017-05-15T00:00:00 |
| Description | This recall involves VanMoof B-Series and S-Series commuter-style bicycles manufactured between 2014 and 2016. All S series bikes have a grey anodized frame and all B series bikes have a white powder coated frame. There are - for both Series 3 frame types - a straight frame, a straight frame with an integrated chain lock, and a dropdown frame. B-Series and S-Series serial numbers are stamped on the bottom bracket of the bicycle between the pedals on the bottom of the bicycle. |
| Distributors › Name | 404 Park Partners LP, of New York |
| Recall Number | 17152 |
| Remedy Options › Option | Repair |
| Consumer Contact | VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email fenderbolt@vanmoof.com, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu. |
| Last Publish Date | 2017-05-15T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought VanMoof Recalls Bicycles Due to Fall and Impact Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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