Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered
USTwo Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered
Grund für den Rückruf / Gefahr
TranslatedThe steamers can expel, spray, or leak hot water during use, posing a burn hazard to consumers.
Produktbeschreibung & Identifikation
TranslatedThis recall expansion involves all BLACK+DECKER Model HGS011 Easy Garment Steamers, including those that were repaired as part of the previous recall in November 2022. The steamers were sold in a variety of colors. The name BLACK+DECKER is located at the base of the steamer. The steamer measures about 11 inches high by 6 inches wide, and has a large handle. The model numbers are printed on the bottom of the steamer and on all sides of the color package, and UPC codes are printed on the sides, back and bottom of the color package. Model UPC HGS011F 0 50875 82840 7 HGS011S 0 50875 82839 1 HGS011 0 50875 82838 4 HGS011T 0 50875 00272 2
Betroffene Produkte
TranslatedBLACK+DECKER Model HGS011 Easy Garment Steamers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered |
| Title | Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/steamer-HGS011.png |
| Images › 1 › Caption | Recalled BLACK+DECKER HGS011 Easy Garment Steamer |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/steamer-HGS011F.png |
| Images › 2 › Caption | Recalled BLACK+DECKER HGS011F Easy Garment Steamer |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/steamer-HGS011S.png |
| Images › 3 › Caption | Recalled BLACK+DECKER HGS011S Easy Garment Steamer |
| Hazards › Name | The steamers can expel, spray, or leak hot water during use, posing a burn hazard to consumers. |
| Injuries › Name | Since the recall was announced in November 2022, Empower Brands has received 317 reports of hot water expelling from the recalled steamers, including 82 reports of burn injuries, seven of which were second-degree burns. 94 of these incident reports involved units that were repaired as part of the original recall or models featuring the updated design, including 19 burn injuries. |
| Products › Name | BLACK+DECKER Model HGS011 Easy Garment Steamers |
| Products › Number Of Units | About 1.6 million (518,500 units were previously recalled in November 2022) |
| Recall I D | 9910 |
| Remedies › Name | Consumers should immediately stop using the recalled BLACK+DECKER Model HGS011 Easy Garment Steamers, and contact Empower Brands to receive a full refund. There have been continued reports of burn injuries involving units that were repaired as part of the previous recall in November 2022. The remedy has now been changed to a refund for all units. Consumers, including those who received a replacement upper assembly as part of the November 2022 recall, should contact Empower Brands for a full refund. |
| Importers › Name | Spectrum Brands Inc., of Middleton, Wis., owns subsidiary Empower Brands LLC |
| Retailers › Name | Walmart, Target, Amazon, Bed Bath & Beyond and other stores nationwide, including online at www.walmart.com, www.target.com, www.amazon.com, www.bedbathandbeyond.com, and www.blackanddeckerappliances.com from June 2021 through February 2024 for between $14 and $23. |
| Recall Date | 2024-04-04T00:00:00 |
| Description | This recall expansion involves all BLACK+DECKER Model HGS011 Easy Garment Steamers, including those that were repaired as part of the previous recall in November 2022. The steamers were sold in a variety of colors. The name BLACK+DECKER is located at the base of the steamer. The steamer measures about 11 inches high by 6 inches wide, and has a large handle. The model numbers are printed on the bottom of the steamer and on all sides of the color package, and UPC codes are printed on the sides, back and bottom of the color package. Model UPC HGS011F 0 50875 82840 7 HGS011S 0 50875 82839 1 HGS011 0 50875 82838 4 HGS011T 0 50875 00272 2 |
| Product U P Cs › 1 › U P C | 050875828407 |
| Product U P Cs › 2 › U P C | 050875828391 |
| Product U P Cs › 3 › U P C | 050875828384 |
| Product U P Cs › 4 › U P C | 050875002722 |
| Recall Number | 24181 |
| Remedy Options › Option | Refund |
| Consumer Contact | Empower Brands at 800-990-5298 from 8 a.m. to 4:30 p.m. CT, Monday through Friday, email at hgsrecall@brandprotectplus.com or online at www.prodprotect.com/recall or www.blackanddeckerappliances.com and click on "Safety Notices" at the bottom of the page for more information. |
| Last Publish Date | 2024-04-04T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; R...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered Check if your household is affected: https://therecallfile.com/de/recalls/two-million-black-decker-garment-steamers-recalled-by-empower-brands-i/CPSC-24181
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