CPSCGeneral Alert

Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

Name: Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Brand: Panasonic, of Japan
SKU: CPSC-16131
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 30. März 2016Rückruf-ID: 16131Kategorie: VerbraucherprodukteLand: Vereinigte Staaten

🌐

Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Produktbeschreibung & Identifikation

This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

Betroffene Produkte

Panasonic battery packs used in Toshiba laptop computers

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2016/Toshiba-Recalls-Laptop-Computer-Battery-Packs
Title	Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16131.LocationOfBatteryPackPartNu.jpg
Images › 1 › Caption	Location of battery pack part number
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16131.BatteryPackRemovalGuide1.jpg
Images › 2 › Caption	Battery pack removal guide
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16131.BatteryPackRemovalGuide2.jpg
Images › 3 › Caption	Battery pack removal guide
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Recall.2016.16131.BatteryPackRemovalGuide3.jpg
Images › 4 › Caption	Battery pack removal guide
Hazards › Name	The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Injuries › Name	The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Products › Name	Panasonic battery packs used in Toshiba laptop computers
Products › Type	Batteries and Chargers
Products › Category I D	67666
Products › Number Of Units	About 91,000 (in addition, 10,000 were sold in Canada)
Recall I D	6688
Remedies › Name	Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Importers › Name	Toshiba America Information Systems Inc., of Irvine, Calif.
Retailers › Name	Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Recall Date	2016-03-30T00:00:00
Description	This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Recall Number	16131
Manufacturers › Name	Panasonic, of Japan
Remedy Options › Option	Replace
Inconjunctions › U R L	http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56952r-eng.php
Consumer Contact	Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
Last Publish Date	2016-04-13T00:00:00
Manufacturer Countries › 1 › Country	China
Manufacturer Countries › 2 › Country	Japan

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

Prüfen Sie weitere Produkte in Ihrem Haushalt

Kostenlose Tools

Safety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:

Barcode-Scanner FIN / VIN-Prüfer Lebensmittel-Checker

Übersicht

Rückrufendes UnternehmenPanasonic, of Japan

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

📢 Warnung teilen

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: Panasonic, of Japan - Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

Check if your household is affected:
https://therecallfile.com/de/recalls/toshiba-recalls-laptop-computer-battery-packs-due-to-burn-and-fire-haz/CPSC-16131

WhatsApp Facebook

Alarm-Liste abonnieren

Erhalten Sie sofortige E-Mail-Benachrichtigungen bei kritischen Produktrückrufen.

Support The Recall File

Help keep official recall alerts free, accessible, and fast for everyone.

Spread the WordToshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards