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Stellar 100 and Stellar 150 Portable Ventilators

Veröffentlicht: 13. Dezember 2019Rückruf-ID: 46d0fd20-7a13-4621-8faa-2f6e910d1571Kategorie: VerbraucherprodukteLand: Australien
Australia
Safety AlertAustralia ProductsAustraliaAustralia

Stellar 100 and Stellar 150 Portable Ventilators

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

The audible alarms may not operate properly. Alarms will display on the screen of the Stellar device. Due to a Q64 electronic component failure on the Stellar device, the identified issue is a combination of software and a component failure. The alarm buzzer may not work under the following combined circumstances: 1. The device has a failed Q64 electronic component and, 2. The device is stored without AC power connected for more than 36 hours leading to full depletion of the battery; and, 3. The device powers on automatically when connected to AC power without pressing the power switch.

Produktbeschreibung & Identifikation

Reason / Defects: The audible alarms may not operate properly. Alarms will display on the screen of the Stellar device. Due to a Q64 electronic component failure on the Stellar device, the identified issue is a combination of software and a component failure. The alarm buzzer may not work under the following combined circumstances: 1. The device has a failed Q64 electronic component and, 2. The device is stored without AC power connected for more than 36 hours leading to full depletion of the battery; and, 3. The device powers on automatically when connected to AC power without pressing the power switch. Hazards: If the device is used on a ventilator dependent patient, an alarm or failure condition may present a risk of injury or even death. What to do: Consumers should use the product consistent with the indications for use (i.e. Stellar is not a life support device). Prior to use consumers should perform a functional test including alarms as described in the ‘Starting therapy’ section in the User guide. Press the power switch at the back of the device once to turn on the device. Check that the alarm sounds a test beep and the LEDs (visual indicator) for the alarm signal and the Alarm mute button flash. Stellar remains safe for use when used as indicated and following the user guide. ResMed is developing a device correction to address this issue (expected March 2020). When this is available ResMed will contact affected customers. For further information, contact ResMed on 02 8884 1430.

Betroffene Produkte

Stellar 100 and 150 Portable Ventilators (Medical Device) Product Numbers: 24156, 24164, 24147, 24162. Serial Number Range 20160123307 to 22171057208 Manufactured between April 2016 and June 2017 ARTG 219429 (Resmed Limited - Portable ventilator, electric)

Additional Source Details

FieldValue
Guid › #text46d0fd20-7a13-4621-8faa-2f6e910d1571
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/stellar-100-and-stellar-150-portable-ventilators
Pub DateFri, 13 Dec 2019 00:00:00 +0000

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Stellar 100 and Stellar 150 Portable Ventilators?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

  • Risikostufe["Pharmacy and medical products","Smart and interconnected devices"]
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Offizielle Behördenwarnung

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🚨 SAFETY ALERT: Stellar 100 and Stellar 150 Portable Ventilators

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