Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard
USSnap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe lithium-ion battery in the camera can overheat, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves the rechargeable lithium-ion battery sold with the pocket-sized Pixy Flying Camera. The battery was sold separately and paired with the Pixy, which takes pictures and videos and measures about five inches long by four inches wide. The Pixy and battery are both yellow in color. The battery measures about three inches long and half of an inch wide.
Betroffene Produkte
TranslatedLithium-ion battery sold for Pixy Flying Cameras
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Snap-Recalls-Lithium-Ion-Battery-Sold-for-Pixy-Flying-Cameras-Due-to-Fire-Hazard |
| Title | Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pixy-battery.png |
| Images › 1 › Caption | Recalled battery for Pixy Flying Camera |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pixy-camera.png |
| Images › 2 › Caption | Pixy Flying Camera with recalled battery on charger |
| Hazards › Name | The lithium-ion battery in the camera can overheat, posing a fire hazard. |
| Injuries › Name | Snap has received four reports of the battery overheating and bulging, resulting in one minor battery fire and one minor injury. |
| Products › Name | Lithium-ion battery sold for Pixy Flying Cameras |
| Products › Number Of Units | About 71,000 |
| Recall I D | 9832 |
| Remedies › Name | Consumers should immediately stop using the Pixy Flying Camera, remove the battery and stop charging it. Consumers should then visit www.pixy.com for instructions on how to participate in the recall, receive a refund of the purchase price, and dispose of the battery in accordance with local and state regulations. The Pixy flying camera and other Pixy accessories are also separately eligible for a refund of the purchase price. |
| Importers › Name | Snap LLC., of Santa Monica, California |
| Retailers › Name | Online at Pixy.com and Amazon.com from May 2022 through December 2023 for between $185 and $250 for the Pixy Flying Camera or "Flight Pack" bundle, between $40 and $50 for the extra charger/battery, and between $16 and $20 for the battery sold separately. |
| Recall Date | 2024-02-01T00:00:00 |
| Description | This recall involves the rechargeable lithium-ion battery sold with the pocket-sized Pixy Flying Camera. The battery was sold separately and paired with the Pixy, which takes pictures and videos and measures about five inches long by four inches wide. The Pixy and battery are both yellow in color. The battery measures about three inches long and half of an inch wide. |
| Recall Number | 24095 |
| Remedy Options › Option | Refund |
| Consumer Contact | Snap's recall hotline at 800-269-6990 24 hours a day, or email at support@pixy.com or online at https://support.pixy.com/recall or go to www.pixy.com and click on "Recalls" at the bottom of the page for more information. Snap is contacting all known purchasers directly. |
| Last Publish Date | 2024-02-01T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/snap-recalls-lithium-ion-battery-sold-for-pixy-flying-cameras-due-to-f/CPSC-24095
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