SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers
AustraliaSigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers
Grund für den Rückruf / Gefahr
TranslatedThe AC plugs may overheat and become damaged, posing a risk of fire.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: The AC plugs may overheat and become damaged, posing a risk of fire. Hazards: If an overheating AC plug should lead to a fire, it could result in property damage, serious injury or death. Incidents have occurred. No property damage, injuries or deaths have been reported. What to do: 1. Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. 2. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or Sigenergy Australia service partner to arrange replacements. 3. Sigenergy will also provide affected customers with an additional 2-year warranty on the product. For more information, consumers should contact Sigenergy Australia Pty Ltd via email at sigenservice.au@sigenergy.com or visit https://www.sigenergy.com/au/ac-replacement/end-user
Betroffene Produkte
TranslatedSigenergy single phase 8/10/12kW Energy Controllers with quick connect AC plugs (requiring ferrules and crimping) used in domestic rooftop solar systems and with batteries.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | f4c45e13-25a0-468b-9b7e-045be8ce3791 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/sigenstor-ec-80100120kw-sp-au-energy-controllers |
| Pub Date | Wed, 19 Nov 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/12_5.png?itok=eJtztyXy |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers Check if your household is affected: https://therecallfile.com/de/recalls/sigenstor-ec-8-0-10-0-12-0kw-sp-au-energy-controllers/AU-f4c45e13-25a0-468b-9b7e-045be8ce3791
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