Scott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard
USScott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard
Grund für den Rückruf / Gefahr
TranslatedThe front fork can break, posing a crash hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles. Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork's model name is printed on the outer sides of the fork. Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork's model name is printed on the outer sides of the fork.
Betroffene Produkte
TranslatedSR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2014/Scott-Trek-Recall-Bicycles-with-SR-Suntour-Front-Forks |
| Title | Scott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.1-14xxx_2011ScottSportster10Men_LARGE.jpg |
| Images › 1 › Caption | Scott Sportster 10 Men and Sportster 10 Solution |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.2-14xxx_2011ScottSportster25Men_LARGE.jpg |
| Images › 2 › Caption | Scott Sportster 25 Men and Sportster 25 Solution Men |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.3-14xxx_2011ScottSportster30Men_LARGE.jpg |
| Images › 3 › Caption | Scott Sportster 30 Men and Sportster 30 Solution |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.4-14xxx_2011ScottSportster55Men_LARGE.jpg |
| Images › 4 › Caption | Men’s Scott Sportster 55 Men and 55 Lady |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.5-14xxx_2013ScottSportsterX30Men_LARGE.jpg |
| Images › 5 › Caption | Scott Sportster X30 Men and X30 Solution Men |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.6-14xxx_2013ScottSportsterX40Men_LARGE.jpg |
| Images › 6 › Caption | Scott Sportster X40 Men |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.7-14xxx_2013ScottSportsterX50Men_LARGE.jpg |
| Images › 7 › Caption | Scott Sportster X50 Men and X50 Lady |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.8-14xxx_Trek83DS_LARGE.jpg |
| Images › 8 › Caption | Trek 8.3 DS and 8.4 DS |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.9-14xxx_%2520Trek85DS_LARGE.jpg |
| Images › 9 › Caption | Trek 8.5 DS and 8.6 DS |
| Images › 10 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.10-14xxx_TrekCali_LARGE.jpg |
| Images › 10 › Caption | Trek Cali |
| Images › 11 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.11-14xxx_TrekMarlin_LARGE.jpg |
| Images › 11 › Caption | Trek Marlin and Marlin SS |
| Images › 12 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.12-14xxx_TrekMontare_LARGE.jpg |
| Images › 12 › Caption | Trek Montare |
| Images › 13 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.13-14xxx_TrekNekoSL_LARGE.jpg |
| Images › 13 › Caption | Trek Neko SL |
| Images › 14 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.14-14xxx_TrekUtopia_LARGE.jpg |
| Images › 14 › Caption | Trek Utopia |
| Images › 15 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.15-14xxx_TrekWahoo_LARGE.jpg |
| Images › 15 › Caption | Trek Wahoo |
| Images › 16 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14215.16-14xxx_TrekModel-SNLoc_LARGE.jpg |
| Images › 16 › Caption | Trek model name and serial number locations |
| Hazards › Name | The front fork can break, posing a crash hazard. |
| Injuries › Name | Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones. |
| Products › Name | SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles |
| Products › Type | Bicycles and Bicycle Accessories |
| Products › Category I D | 68242 |
| Products › Number Of Units | About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles |
| Recall I D | 1714 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model. |
| Importers › 1 › Name | Scott USA Inc. of Ketchum, Idaho |
| Importers › 2 › Name | Trek Bicycle Corp., of Waterloo, Wis. |
| Retailers › Name | Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1,100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1,370 for Trek bicycles. |
| Recall Date | 2014-06-25T00:00:00 |
| Description | This recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles. Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork's model name is printed on the outer sides of the fork. Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork's model name is printed on the outer sides of the fork. |
| Recall Number | 14215 |
| Remedy Options › 1 › Option | Replace |
| Remedy Options › 2 › Option | Repair |
| Consumer Contact | Scott USA toll-free at (888) 607-8365, ext. 2012, from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.scott-sports.com and click on Safety and Recalls at the bottom of the page for more information. Trek at (800) 373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.trekbikes.com and click on the Get Support button at the bottom of the page, then click on Safety and Recalls under Owner Resources for more information. |
| Last Publish Date | 2015-01-16T00:00:00 |
| Manufacturer Countries › 1 › Country | China |
| Manufacturer Countries › 2 › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Scott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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