Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
USSanta Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Recalling Firm: Santa Cruz Bicycles LLC, of Santa Cruz, California
Grund für den Rückruf / Gefahr
TranslatedThe latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
Betroffene Produkte
TranslatedSanta Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2022/Santa-Cruz-Bicycles-Recalls-Heckler-9-Electric-Bicycles-Due-to-Fall-and-Fire-Hazards |
| Title | Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-72827.png |
| Images › 1 › Caption | Recalled Santa Cruz Heckler 9 model electric bicycle - Gloss Avocado Green |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-72842.png |
| Images › 2 › Caption | Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Gray |
| Hazards › Name | The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard. |
| Injuries › Name | Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported. |
| Products › Name | Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles |
| Products › Number Of Units | About 1,600 |
| Recall I D | 9303 |
| Remedies › Name | Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair. |
| Retailers › Name | Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300. |
| Recall Date | 2022-05-05T00:00:00 |
| Description | This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame. |
| Recall Number | 22132 |
| Manufacturers › Name | Santa Cruz Bicycles LLC, of Santa Cruz, California |
| Remedy Options › Option | Repair |
| Consumer Contact | Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the "Product Recall" link for more information. |
| Last Publish Date | 2022-05-05T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenSanta Cruz Bicycles LLC, of Santa Cruz, California
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🚨 SAFETY ALERT: Santa Cruz Bicycles LLC, of Santa Cruz, California - Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards Check if your household is affected: https://therecallfile.com/de/recalls/santa-cruz-bicycles-recalls-heckler-9-electric-bicycles-due-to-fall-an/CPSC-22132
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