Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
USSanta Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedThe recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThe recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.
Betroffene Produkte
TranslatedHeckler 9 Electric Bicycles
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Santa-Cruz-Bicycles-Recalls-Electric-Bicycles-Due-to-Fire-Hazard |
| Title | Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Santa-1.jpg |
| Images › 1 › Caption | Recalled Santa Cruz Bicycles Heckler 9 Electric Bicycle |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Santa-2.jpg |
| Images › 2 › Caption | Recalled Santa Cruz Bicycles Heckler 9 Electric Bicycle serial number on battery pack |
| Hazards › Name | The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard. |
| Injuries › Name | The firm has received three reports of fires, including some property damage. No injuries have been reported. |
| Products › Name | Heckler 9 Electric Bicycles |
| Products › Number Of Units | About 2,850 (In addition, about 550 were sold in Canada) |
| Recall I D | 10254 |
| Remedies › Name | Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration. |
| Retailers › Name | Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900. |
| Recall Date | 2025-05-01T00:00:00 |
| Description | The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance. |
| Distributors › Name | Santa Cruz Bicycles LLC, of Santa Cruz, California |
| Recall Number | 25244 |
| Remedy Options › Option | Replace |
| Consumer Contact | Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday or online at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on "Product Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2025-05-01T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Prüfen Sie weitere Produkte in Ihrem Haushalt
Kostenlose ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Warnung teilen
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/santa-cruz-bicycles-recalls-electric-bicycles-due-to-fire-hazard/CPSC-25244
Alarm-Liste abonnieren
Erhalten Sie sofortige E-Mail-Benachrichtigungen bei kritischen Produktrückrufen.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Ähnliche Rückrufe
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag