Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard
USSamsung Recalls Slide-In Electric Ranges Due to Fire Hazard
Recalling Firm: Samsung Electronics America Inc., of Ridgefield Park, N.J.
Grund für den Rückruf / Gefahr
TranslatedFront-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA
Betroffene Produkte
TranslatedSlide-in Electric Ranges
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Samsung-Recalls-Slide-In-Electric-Ranges-Due-to-Fire-Hazard |
| Title | Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Samsung-slide-in-1.jpg |
| Images › 1 › Caption | Samsung Slide-In Electric Range Model NE58F9500SS/AA |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Samsung-slide-in-2.JPG |
| Images › 2 › Caption | Samsung Slide-In Electric Range Model NE63A8711QN/AA |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Samsung-slide-in-3.JPG |
| Images › 3 › Caption | Samsung Electric Range Model NE58K9850WS/AA |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Samsung-slide-in-4.JPG |
| Images › 4 › Caption | Samsung Electric Range Model NE63T8111SS/AA |
| Hazards › Name | Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard. |
| Injuries › Name | Samsung has received over 300 reports of unintentional activation of the front-mounted knobs by humans or pets since 2013. These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths. |
| Products › Name | Slide-in Electric Ranges |
| Products › Number Of Units | About 1,120,905 |
| Recall I D | 10029 |
| Remedies › Name | Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on. |
| Retailers › Name | Best Buy, Costco, The Home Depot, Lowe's and other appliance stores nationwide, and online at Samsung.com. Depending upon the model, the ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050. |
| Recall Date | 2024-08-08T00:00:00 |
| Description | This recall involves Samsung Electric Slide-In Ranges with the model numbers below. The model number is located on the ranges on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Recalled Model Numbers NE58K9430SS/AA NE58N9430SG/AA NE58R9431SG/AA NE58R9431SS/AA NE58R9431ST/AA NE58F9500SS/AA NE58K9500SG/AA NE58F9710WS/AA NE58K9850WS/AA NE58K9850WG/AA NE58K9852WG/AA NE58H9950WS/AA NE58R9311SS/AA NE63T8111SG/AA NE63T8111SS/AA NE63T8311SG/AA NE63T8311SS/AA NE63BG8315SSAA NE63CB831512AA NE63BB851112AA NE63T8511SG/AA NE63T8511SS/AA NE63T8511ST/AA NE63A8711QN/AA NE63BB871112AA NE63T8711SG/AA NE63T8711SS/AA NE63T8711ST/AA NE63T8751SG/AA NE63T8751SS/AA |
| Recall Number | 24335 |
| Manufacturers › Name | Samsung Electronics America Inc., of Ridgefield Park, N.J. |
| Remedy Options › Option | Repair |
| Consumer Contact | Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks. |
| Last Publish Date | 2024-08-08T00:00:00 |
| Manufacturer Countries › Country | Thailand |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenSamsung Electronics America Inc., of Ridgefield Park, N.J.
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🚨 SAFETY ALERT: Samsung Electronics America Inc., of Ridgefield Park, N.J. - Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/samsung-recalls-slide-in-electric-ranges-due-to-fire-hazard/CPSC-24335
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