Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert)
USRoland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert)
Grund für den Rückruf / Gefahr
TranslatedThe AC power cord can be connected to the XLR output jacks, posing an electrical shock hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Roland model RD-800 Electronic Digital Pianos. The recalled product is an electronic piano keyboard that is 55 inches wide, 14.5 inches deep and 5.5 inches high. It is black and has 88 black and white keys. The front of the piano has a control panel with a color liquid crystal display (LCD) in the center. Pianos within the following serial number ranges are being recalled: Z6D0015 to Z6D0019 Z7D0174 to Z7D0423 Z8D1 056 to Z8D1255 Z9D2131 to Z9D2333 The model number is on the front left of the piano. "Roland" and the model number are in large type on the back of the piano. The serial number and model number are on a data plate on the right side of the rear of the piano between the XLR output connectors and the AC IN connector.
Betroffene Produkte
TranslatedDigital Electric Piano
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2014/Roland-Recalls-Digital-Pianos |
| Title | Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14738.1-14738Roland-RD-800-front_LARGE.jpg |
| Images › 1 › Caption | Roland RD-800 Electronic Digital Piano (front) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14738.2-14738Roland-RD-800-rear_LARGE.jpg |
| Images › 2 › Caption | Roland RD-800 Electronic Digital Piano (rear) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2014.14738.3-14738Roland-RD-800-data_LARGE.jpg |
| Images › 3 › Caption | Model number and serial number location on the rear of the piano |
| Hazards › Name | The AC power cord can be connected to the XLR output jacks, posing an electrical shock hazard. |
| Injuries › Name | Roland received one report of a consumer connecting the power cord to an XLR output jack. No injuries have been reported. |
| Products › Name | Digital Electric Piano |
| Products › Type | Musical Instruments |
| Products › Category I D | 2052 |
| Products › Number Of Units | About 640 |
| Recall I D | 1817 |
| Remedies › Name | Consumers should immediately stop using the pianos, unplug the power cord from the wall outlet and the piano and contact Roland U.S. for a free repair kit or to locate an authorized dealer or service center to have the repair kit installed free of charge. |
| Importers › Name | Roland Corporation U.S., of Los Angeles |
| Retailers › Name | American Musical Supply Inc., Cascio Interstate, Full Compass Systems Ltd, Guitar Center Inc., Kraft Keyboard Center, Musicians Friend Inc., Sam Ash Inc. and Sweetwater Sound Inc. stores nationwide from January 2014 to April 2014 for about $3,000. |
| Recall Date | 2014-06-26T00:00:00 |
| Description | This recall involves Roland model RD-800 Electronic Digital Pianos. The recalled product is an electronic piano keyboard that is 55 inches wide, 14.5 inches deep and 5.5 inches high. It is black and has 88 black and white keys. The front of the piano has a control panel with a color liquid crystal display (LCD) in the center. Pianos within the following serial number ranges are being recalled: Z6D0015 to Z6D0019 Z7D0174 to Z7D0423 Z8D1 056 to Z8D1255 Z9D2131 to Z9D2333 The model number is on the front left of the piano. "Roland" and the model number are in large type on the back of the piano. The serial number and model number are on a data plate on the right side of the rear of the piano between the XLR output connectors and the AC IN connector. |
| Recall Number | 14738 |
| Remedy Options › Option | Repair |
| Consumer Contact | Roland Corporation toll-free at (877) 339-5494 from 8:30 a.m. to 5 p.m. PT Monday through Friday or email rd800update@rolandus.com, or online at www.rolandus.com and click on "RD-800 Recall Notice" under Support at the bottom of the page for more information. |
| Last Publish Date | 2014-06-27T00:00:00 |
| Manufacturer Countries › 1 › Country | Japan |
| Manufacturer Countries › 2 › Country | Indonesia |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/de/recalls/roland-recalls-digital-pianos-due-to-electrical-shock-hazard-recall-al/CPSC-14738
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