Porta Recalls Residential Elevators Due to Serious Fall Hazard
USPorta Recalls Residential Elevators Due to Serious Fall Hazard
Recalling Firm: Porta Inc., of Arlington Heights, Ill.
Grund für den Rückruf / Gefahr
TranslatedThe plastic locks can allow the landing door to open before the elevator car arrives, posing a serious fall hazard to consumers attempting to board the elevator.
Produktbeschreibung & Identifikation
TranslatedThis recall involves all residential elevators with plastic electro mechanical door locks. The EMDLs are installed as part of a complete residential elevator system. Locks included in this recall have a plastic generation 1, 2, 3 or 4 latch and keeper attached to the upper corner on the elevator side of each landing door. A UL or ETL label affixed to the bottom of the EMDL box has "Porta Inc." printed on it.
Betroffene Produkte
TranslatedResidential elevators with electro mechanical door locks (EMDLs)
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2016/Porta-Recalls-Residential-Elevators |
| Title | Porta Recalls Residential Elevators Due to Serious Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238a.jpg |
| Images › 1 › Caption | Porta Inc. molded plastic EMDL latch |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238b.jpg |
| Images › 2 › Caption | Porta Inc. molded plastic EMDL latch |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238c.jpg |
| Images › 3 › Caption | Porta Inc. box containing molded plastic EMDL keeper |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238d.jpg |
| Images › 4 › Caption | Porta Inc. box containing molded plastic EMDL keeper |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238e.jpg |
| Images › 5 › Caption | Porta Inc. EMDL latch and keeper |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238f.jpg |
| Images › 6 › Caption | Porta Inc. EMDL latch and keeper |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238g.jpg |
| Images › 7 › Caption | Porta Inc. EMDL latch and keeper |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238h.jpg |
| Images › 8 › Caption | Label affixed to the bottom of the EMDL cover |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/Recall.2016.16238.16238i.jpg |
| Images › 9 › Caption | Label affixed to the bottom of the EMDL cover |
| Hazards › Name | The plastic locks can allow the landing door to open before the elevator car arrives, posing a serious fall hazard to consumers attempting to board the elevator. |
| Injuries › Name | The firm has received two reports of lock failure. No injuries have been reported. |
| Products › Name | Residential elevators with electro mechanical door locks (EMDLs) |
| Products › Type | Elevators |
| Products › Category I D | 68234 |
| Products › Number Of Units | About 60,000 |
| Recall I D | 7821 |
| Remedies › Name | Consumers should immediately stop using elevators equipped with the electro mechanical door locks and contact their elevator service company to have the plastic locks replaced with metal parts. |
| Retailers › Name | Elevator manufacturers nationwide from January 2005 through December 2011 for between $20,000 and $40,000. |
| Recall Date | 2016-08-03T00:00:00 |
| Description | This recall involves all residential elevators with plastic electro mechanical door locks. The EMDLs are installed as part of a complete residential elevator system. Locks included in this recall have a plastic generation 1, 2, 3 or 4 latch and keeper attached to the upper corner on the elevator side of each landing door. A UL or ETL label affixed to the bottom of the EMDL box has "Porta Inc." printed on it. |
| Recall Number | 16238 |
| Manufacturers › Name | Porta Inc., of Arlington Heights, Ill. |
| Remedy Options › Option | Replace |
| Consumer Contact | Consumers should contact their elevator service company. Consumers can also contact Porta Inc. toll-free at 844-719-9037 from 8 a.m. to 1 p.m. CT Monday through Thursday or online at www.emiporta.com and click on “Important Product Safety Notice” for more information. Consumers also can email the firm at emdlinfo@emiporta.com. |
| Last Publish Date | 2016-08-03T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Porta Recalls Residential Elevators Due to Serious Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Rückrufendes UnternehmenPorta Inc., of Arlington Heights, Ill.
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