Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
USPella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
Recalling Firm: Pella Corporation, of Pella, Iowa
Grund für den Rückruf / Gefahr
TranslatedThe window's sash can detach from the frame and fall, posing an injury hazard to consumers.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Betroffene Produkte
TranslatedPella Architect Series Casement Windows
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Pella-Recalls-Casement-Windows-Due-to-Injury-Hazard-Recall-Alert |
| Title | Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/pella-window.png |
| Images › Caption | Recalled Pella Casement Window – exterior view |
| Hazards › Name | The window's sash can detach from the frame and fall, posing an injury hazard to consumers. |
| Injuries › Name | The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported. |
| Products › Name | Pella Architect Series Casement Windows |
| Products › Number Of Units | About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico) |
| Recall I D | 9810 |
| Remedies › Name | Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician. |
| Retailers › Name | Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window. |
| Recall Date | 2023-12-21T00:00:00 |
| Description | This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com. |
| Recall Number | 24732 |
| Manufacturers › Name | Pella Corporation, of Pella, Iowa |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/pella-architect-series-casement-windows-recalled-due-injury-hazard |
| Consumer Contact | Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall. |
| Last Publish Date | 2023-12-21T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Übersicht
- Rückrufendes UnternehmenPella Corporation, of Pella, Iowa
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🚨 SAFETY ALERT: Pella Corporation, of Pella, Iowa - Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/de/recalls/pella-recalls-casement-windows-due-to-injury-hazard-recall-alert/CPSC-24732
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