Palexia SR 100mg tapentadol (as hydrochloride) sustained release tablets - expanded recall
AustraliaPalexia SR 100mg tapentadol (as hydrochloride) sustained release tablets - expanded recall
Grund für den Rückruf / Gefahr
TranslatedBlister strips may have faded or missing labelling relating to the batch number or expiry details. The recall is only because of a labelling issue. The quality of the product is not affected.
Produktbeschreibung & Identifikation
TranslatedReason / Defects: Blister strips may have faded or missing labelling relating to the batch number or expiry details. The recall is only because of a labelling issue. The quality of the product is not affected. Hazards: The absence of product and batch/expiry details on the blister strips compromises the identity of the product and could present a risk of product mix-up and overdose, especially when the same patient is using more than one strength of medicine on any given day. What to do: If you, or a person your provide care for, uses Palexia SR 100mg tablets, please check the batch number printed on the cardboard outer box (on the end of the carton). If you have a pack from either batch 985P01 or 986P01, check the individual blister strips to ensure the product details are fully legible. If the blister strips are affected by this printing issue, return those strips to the pharmacy where you purchased them for a suitable replacement or refund. For further information, call Seqirus Customer Service on 1800 008 275.
Betroffene Produkte
TranslatedPalexia SR 100mg tapentadol (as hydrochloride) sustained release tablets Blister strips Batches 985P01 and 986P01 Expiry Date 31/01/2022 This recall has been expanded to include Batch 986P01 from 20 March 2020. AUST R 165346 Palexia SR is used in the management of moderate to severe chronic pain in patients who meet certain criteria.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 3b15bd70-050e-43df-9423-f57815115fac |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/palexia-sr-100mg-tapentadol-as-hydrochloride-sustained-release-tablets-expanded-recall |
| Pub Date | Tue, 18 Feb 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Palexia%20SR%20100mg%20tapentadol%20sustained%20release%20tablets%20front%20label.png?itok=sfdr_Qqc |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Palexia SR 100mg tapentadol (as hydrochloride) sustained release tablets - expanded recall?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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