Ortal Recalls Gas Fireplaces Due to Fire Hazard
USOrtal Recalls Gas Fireplaces Due to Fire Hazard
Grund für den Rückruf / Gefahr
TranslatedImproper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Betroffene Produkte
TranslatedTraditional 90 and Traditional 110 Gas Fireplaces
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/Ortal-Recalls-Gas-Fireplaces-Due-to-Fire-Hazard |
| Title | Ortal Recalls Gas Fireplaces Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledOrtaldirectventgasfireplacemodelnameTR110.png |
| Images › 1 › Caption | Recalled Ortal direct vent gas fireplace - model name TR110 |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/RecalledOrtaldirectventgasfireplacemodelnameTR90.jpg |
| Images › 2 › Caption | Recalled Ortal direct vent gas fireplace - model name TR90 |
| Hazards › Name | Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard. |
| Injuries › Name | The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported. |
| Products › Name | Traditional 90 and Traditional 110 Gas Fireplaces |
| Products › Number Of Units | About 400 |
| Recall I D | 9471 |
| Remedies › Name | Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers. |
| Importers › Name | Ortal USA Inc., of Columbus, Ohio |
| Retailers › Name | Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200. |
| Recall Date | 2022-12-08T00:00:00 |
| Description | This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control. |
| Recall Number | 23065 |
| Remedy Options › Option | Repair |
| Consumer Contact | Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information. |
| Last Publish Date | 2022-12-08T00:00:00 |
| Manufacturer Countries › Country | Israel |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Ortal Recalls Gas Fireplaces Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Prüfen Sie weitere Produkte in Ihrem Haushalt
Kostenlose ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Warnung teilen
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Ortal Recalls Gas Fireplaces Due to Fire Hazard Check if your household is affected: https://therecallfile.com/de/recalls/ortal-recalls-gas-fireplaces-due-to-fire-hazard/CPSC-23065
Alarm-Liste abonnieren
Erhalten Sie sofortige E-Mail-Benachrichtigungen bei kritischen Produktrückrufen.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Ähnliche Rückrufe
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag