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ORBEA Optima Asphalt & Comfort e-bikes

Name: ORBEA Optima Asphalt & Comfort e-bikes
Brand: ORBEA
SKU: AU-da00787c-fc73-4dae-b201-598b807ceae4
Availability: Discontinued
Rating: 1.0 (1 reviews)

Veröffentlicht: 19. August 2026Rückruf-ID: da00787c-fc73-4dae-b201-598b807ceae4Kategorie: VerbraucherprodukteLand: Australien

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Mitteilung übersetzenTranslate notice text, hazard warnings, and descriptions into any supported language.

Grund für den Rückruf / Gefahr

A fault in the bike’s frame welding may cause the frame to break while in use.

Produktbeschreibung & Identifikation

Reason / Defects: A fault in the bike’s frame welding may cause the frame to break while in use. Hazards: Risk of death, serious injury or property damage (including to other road users) if the bike’s frame breaks while in use and causes an accident. What to do: Stop using the bike and check the VIN engraved on the frame. If the bike’s VIN contains SNKIN19A, contact your nearest ORBEA dear to arrange for a free replacement. Contact ORBEA if you require further assistance or information with this recall. Contact ORBEA Call: 0400 261 990 Email: scampo@orbea.com Visit: https://www.orbea.com/en-au/contact

Betroffene Produkte

Optima step-through e-bikes in two models: Asphalt Comfort Affected models have a VIN containing SNKIN19A. Please see attached list of affected warranty numbers.

Additional Source Details

Field	Value
Guid › #text	da00787c-fc73-4dae-b201-598b807ceae4
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/orbea-optima-asphalt-comfort-e-bikes
Pub Date	Wed, 19 Aug 2026 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Optima%20Asphalt%20Gris%20blue.jpg?itok=Q52ftvPS

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought ORBEA Optima Asphalt & Comfort e-bikes?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Übersicht

RisikostufeBicycles and scooters (push)
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Offizielle Behördenwarnung

📢 Warnung teilen

Alert family and friends to keep them safe. Copy this quick alert message:

🚨 SAFETY ALERT: ORBEA Optima Asphalt & Comfort e-bikes

Check if your household is affected:
https://therecallfile.com/de/recalls/orbea-optima-asphalt-comfort-e-bikes/AU-da00787c-fc73-4dae-b201-598b807ceae4

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